Leah Brogan-Boudreaux
Plymouth,NH
Summary
Committed to ensuring patient satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address patients needs effectively. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances patient experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Manager
Sugarface LLC
03.2021 - 08.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed relationships with customers and suppliers to maintain positive relations and continue to increase daily sales.
- Improved marketing to attract new customers and promote local businesses.
- Cross-trained new and existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Responsible for daily and monthly reports on finances, inventory, and store performance.
Hospitality Worker
Sunset Beach Resort Marina
06.2006 - 08.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences to ensure company reputation.
- Communicated with customers to promptly resolve complaints while demonstrating empathy and fairness to all.
- Trained and supervised staff to provide highest level of customer service
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- With over 20 years in customer service have been able to share and teach coworkers and employers new techniques to boost morale and profit.
Event Coordinator
Atkinson Resort And Country Club
01.2011 - 09.2013
- Worked closely with clients to determine their goals and requirements for events while maintaining deadlines.
- Brainstormed and implemented creative event concepts and themes.
- Created detailed timelines and budgets for events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Coordinated florists, photographers, musicians, and all other outsourced vendors for events with superior networking skills and relationships.
- Attended conferences and events to stay up-to-date with industry trends and planning standards to help promote exposure and drive company profits.
- Reviewed event bills to confirm accuracy and approve payment.
- Managed 13% more contracts with clients than any other event coordinator.
Education
Bachelor of Science - Communication Studies
West Virginia University
Morgantown, WV06.2011
Skills
- Customer Relationship Management
- Staff Management
- Networking
- Budgeting and Reporting
- Complex Problem-Solving
- Marketing
- Performance Management
Timeline
Manager
Sugarface LLC
03.2021 - 08.2023
Event Coordinator
Atkinson Resort And Country Club
01.2011 - 09.2013
Hospitality Worker
Sunset Beach Resort Marina
06.2006 - 08.2015
Bachelor of Science - Communication Studies
West Virginia University