Leah Brown
Waterford,MI
Summary
Proven Office Support Clerk Senior with a track record of streamlining processes for Oakland County, enhancing efficiency by implementing innovative filing systems. Excelled in fostering teamwork and collaboration, significantly improving workplace culture. Skilled in data entry and customer service, adept at multitasking and maintaining attention to detail under pressure.
Overview
7
7
years of professional experience
Work History
Office Support Clerk Senior
Oakland County
1200 N Telegraph Rd, Pontiac, MI 48341
02.2023 - Current
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Contributed to a positive workplace culture by fostering open communication among team members, promoting collaboration across departments.
- Managed incoming calls, directing inquiries to appropriate personnel while maintaining a courteous and professional demeanor.
- Reduced errors in documentation with careful attention to detail when reviewing forms and reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Provided exceptional customer service by addressing client questions or concerns promptly and professionally.
Student - Office Clerk
Oakland County
1200 N Telegraph Rd, Pontiac, MI 48341
11.2019 - 02.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Office Assistant
Joe Lunghamer Chevrolet
475 Summit Dr, Waterford, MI 48328
07.2017 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Associates - General Studies
Oakland Community College
Bloomfield Hills, MIBachelor of Science - Business Management
University of Phoenix
Tempe, AZ05.2026
Skills
- Verbal Communication
- Reception duties
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Active Listening
- Data Entry
- Cashiering
- Customer Service
Timeline
Office Support Clerk Senior
Oakland County
02.2023 - Current
Student - Office Clerk
Oakland County
11.2019 - 02.2023
Office Assistant
Joe Lunghamer Chevrolet
07.2017 - 08.2019
Associates - General Studies
Oakland Community College
Bachelor of Science - Business Management
University of Phoenix