Leah Brown
Tracy,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Closing Coordinator
Mortgage Connect LP
10.2025 - Current
- Coordinated closing processes to ensure timely and accurate completion of mortgage transactions.
- Streamlined document preparation and review procedures, enhancing operational efficiency.
- Managed communication between clients, lenders, and real estate agents to facilitate smooth closings.
- Maintained compliance with industry regulations and company policies throughout the closing process.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Contributed to the overall success of the team by maintaining a strong sense of professionalism and commitment to high-quality work at all times.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Coordinated closing processes, ensuring compliance with regulatory requirements and timely execution of transactions.
- Reviewed loan documents for accuracy, identifying discrepancies and facilitating resolutions with stakeholders.
- Managed communication between lenders, borrowers, and title companies to streamline the closing process.
- Reduced errors in loan documentation by implementing thorough quality control measures.
- Improved loan closing efficiency by streamlining document preparation and verification processes.
- Coordinated scheduling of closings between buyers, sellers, attorneys, and lenders for a smooth transaction experience.
- Maintained a high level of accuracy and professionalism while managing a large caseload of loans, consistently meeting or exceeding performance targets.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Review hazard and flood insurance policies for completeness and accuracy.Request and review tax certifications to confirm taxes are paid up to date.
- Confirm vesting with escrow company.Made outbound calls to notaries/borrowers to confirm closing appointments and answer any related questions.Took inbound calls from notaries/borrowers regarding closing appointments and/or paperwork
Loan Closer/Client Service Representative
Success Mortgage Partners
Remote
08.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Produce ICD and loan documents adhering to TRID timelines.
- Complete verifications of employment to ensure client was still employed.
- Request and review Closing Protection Letter and Title Commitments.
- Review and sign off pending conditions and update all parties accordingly.
- Order wires for fundings.
- Review hazard and flood insurance policies for completeness and accuracy.
- Request and review tax certifications to confirm taxes are paid up to date.
- Confirm vesting with escrow company.
Loan Closer/Client Service Representative
One American Mortgage
Remote
04.2020 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Produce ICD and loan documents adhering to TRID timelines.
- Complete verifications of employment to ensure client was still employed.
- Request and review Closing Protection Letter and Title Commitments.
- Review and sign off pending conditions and update all parties accordingly.
- Order wires for fundings.
- Review hazard and flood insurance policies for completeness and accuracy.
- Request and review tax certifications to confirm taxes are paid up to date.
- Confirm vesting with escrow company.
Loan Closer/Client Service Representative
Bay Equity LLC
Remote
09.2019 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Produce ICD and loan documents adhering to TRID timelines.
- Complete verifications of employment to ensure client was still employed.
- Request and review Closing Protection Letter and Title Commitments.
- Review hazard and flood insurance policies for completeness and accuracy.
- Request and review tax certifications to confirm taxes are paid up to date.
- Confirm vesting with escrow company.
Lead Sales Associate
Sprint
Brentwood, CA
08.2017 - 06.2019
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Responsible for meeting current sales metrics and adhering to all sales processes and procedures
- Responsible for cold calling and supporting sales cross promotions.
- Provide exceptional customer service to enhance the customers experience.
- Execute promotions and meet or exceed established sales goals set forth within district.
- Greeted customers and provided product advice to increase sales.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Participated in store meetings and product training sessions to understand and sell items.
- Developed and maintained knowledge of current sales and promotions.
- Monitored sales team performance and provided constructive feedback.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Loan Closer/Client Service Representative
Endeavor America/TMS
Remote
05.2015 - 03.2017
- Complete verbal verifications of employment to ensure client was employed.
- Monitor daily reports.
- Responded to customer calls and emails to answer questions about services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered personalized solutions to meet customer requirements and close loans.
- Communicate with clients as needed to resolve discrepancies that may arise.
- Approve all Closing Disclosures and ensure closing package is approved for signing/funding.
- Review documentation required to generate, deliver, and confirm receipt of the initial Closing Disclosures.
- Request and upload tax certifications for review.
- Review hazard insurance policies to ensure completeness and accuracy.
- Review Closing Protection Letters for accuracy and request changes if necessary.
- Request and review hazard insurance policies for accuracy and request changes if necessary.
- Met customer call guidelines for service levels, handle time and productivity.
Loan Officer Assistant
First California Mortgage Company
Remote
05.2014 - 11.2014
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Assembled important paperwork and disclosures for borrower.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Manage new and existing leads weekly.
- Handled the work load while she was away/on vacation.
- Requested and reviewed required documentation provided by borrowers.
- Responsible for cold calling new leads.
- Reach out to new and existing realtors and brokers.
Funding Assistant
RPM Mortgage
Remote
08.2010 - 05.2014
- Assist in all funding duties with funding manager.
- Review wiring instructions and confirm are ready to close.
- Preparing and balancing funding wires.
- Assist management of multiple warehouse lines with $30 million+ volume each month.
- Manage and fund 100+ loan fundings each month.
- Completed verbal verifications of employment to ensure client is employed at time of closing.
- Ran and uploaded MERS for each client.
- Ran and uploaded credit reports at time of loan closing.
Education
Certification of Completion - Medical Assisting
Western Career College
Stockton, CA06.2010
High School Diploma -
Duncan Russell School
Tracy, CA05.2007
Skills
- Database Management
- Information Updates
- Territory Assignments
- Informational Releases
- Outbound Calling
- Customer Support
- Provider Relations
- Database Maintenance
- Establishing Contacts
- Sales Documentation
- Reading Comprehension
- Corporate Standards
Timeline
Closing Coordinator
Mortgage Connect LP
10.2025 - Current
Loan Closer/Client Service Representative
Success Mortgage Partners
08.2021 - 03.2022
Loan Closer/Client Service Representative
One American Mortgage
04.2020 - 05.2021
Loan Closer/Client Service Representative
Bay Equity LLC
09.2019 - 04.2020
Lead Sales Associate
Sprint
08.2017 - 06.2019
Loan Closer/Client Service Representative
Endeavor America/TMS
05.2015 - 03.2017
Loan Officer Assistant
First California Mortgage Company
05.2014 - 11.2014
Funding Assistant
RPM Mortgage
08.2010 - 05.2014
Certification of Completion - Medical Assisting
Western Career College
High School Diploma -
Duncan Russell School