Leah Burdick
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Purchasing Officer, Customer Service, Scheduler
Patio 1 Furniture
2018.09 - Current
- As a Purchasing Officer - Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated favorable payment terms with suppliers, resulting in improved cash flow management for the company.
- Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- As a Customer Service Person - Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively works on customer's warranty claims, returns and repair. Acts as Liaison between the vendor and customer relaying updates and resolutions, lead times etc
- As a Scheduler - Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Customer Service Representative (Call Center)
FSP Promotions LLC, - Rpidwristbands.com
2016.03 - 2017.12
- Build Customer orders
- Process Purchase orders
- Process Credit card payment using Braintree
- Create Invoice and sends out to customers
- Shipping using FedEx and USPS platforms
- Acts as Team Lead when situation calls for it
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Support
Anova Industries
2014.11 - 2015.09
- Shipping using shipstation, Fedex, UPS, DHLand USPS
- Other duties as required
- Front Desk Duties
- Create and send out quote to potential customers
- Verify ordered units shipping out versus the purchase order.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Office Support
Floors For Living
2014.06 - 2014.11
- Installation scheduler using CDMS
- Customer Service
- Receiving
- Office Support.
Front Desk Officer
Athens Hotel
- 2014.05
- Manage Hotel Bills and Bill payment
- Checks reservations from travel agencies and replies to reservation queries
- Initiates guest room reservation
- Checks credit card charge backs, research and replies to card issuer as to validity of the Chargeback
- Creates Expense reports.
Clerical duties
Jodie Lee MD
2014.05 - 2014.05
- File, organize, prepare documents for signatures, reply to emails and other duties as required.
Accounting Clerk
Register Tapes Unlimited Inc.
2012.03 - 2014.01
- Manage payment declines and past due invoices
- Follow up calls to customers with past invoice
- Process incoming customer payments and post payments
- Updates customer billing and payment information in CRM and Cybersource
- Credit card processing using Cybersource and Bean Stream
- Create subscription in Cybersource for auto pay agreement
- Manually run ACH payment in Cash Pro for all E Check paying customers
- Prepare aging reports/Declines for Sales People using Excel
- Data Entry and other office functions.
Administrative Clerk
Sapphire Technology (Cap Gemini)
2011.04 - 2011.06
- Collects Vendor information and update in the new database
- Detects erroneous information and replace with updated vendors data.
- Entered data into system and updated customer contacts with information to keep records current.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
Customer Service Representative
Lonesstar Global IT Solutions
2010.06 - 2011.03
- Customer Service –outbound calls
- Sell products and place customers order in the system
- Provide product and service information to customers
- Identify, research, resolve customer issues
- Follow up on customer inquiries that are not immediately resolved
- Complete call logs and reports
- Research billing issues and misapplied payments
- Other Duties as assigned.
Administrative Assistant
Lonestar Global IT Solutions
2008.08 - 2010.05
- Handled multi-faceted clerical tasks – data entry, filing, records management, coordinates travel arrangements
- Communicated with various departments to plan meetings and prepare welcome packages for new agents and trainees
- Entrusted to manage office in the absence of supervisor
- Provided timely, courteous and knowledgeable response to information requests
- Screens and transfers calls, and prepares office correspondence
- Collect and maintain office inventory of office equipment and supplies.
Secondary School Science Teacher
Handumanan National High School
1996.07 - 2005.11
Education
Bachelor of Science - Biology
University of St LaSalle
Bacolod City, Philippines04.1994
Skills
- Well versed in Microsoft Office programs
- Accounting Software: CRM, Great Plains, Cash Pro, Sage, Cybersource, Bean Stream, CDMS, Quick Books
- Purchasing coordination
- Logistics Coordination
- Shipping Platforms: Shipstation, FedEx, UPS, DHL and USPS
- Purchase Order Management
- Pricing Strategies
- Procurement expertise
- Vendor Relations
- Documentation skills
References
Will Provide upon Request
Affiliations
- Freedom Equity Group
Certification
- Licensed Life Agent
Timeline
Purchasing Officer, Customer Service, Scheduler
Patio 1 Furniture
2018.09 - Current
Customer Service Representative (Call Center)
FSP Promotions LLC, - Rpidwristbands.com
2016.03 - 2017.12
Office Support
Anova Industries
2014.11 - 2015.09
Office Support
Floors For Living
2014.06 - 2014.11
Clerical duties
Jodie Lee MD
2014.05 - 2014.05
Accounting Clerk
Register Tapes Unlimited Inc.
2012.03 - 2014.01
Administrative Clerk
Sapphire Technology (Cap Gemini)
2011.04 - 2011.06
Customer Service Representative
Lonesstar Global IT Solutions
2010.06 - 2011.03
Administrative Assistant
Lonestar Global IT Solutions
2008.08 - 2010.05
Secondary School Science Teacher
Handumanan National High School
1996.07 - 2005.11
Front Desk Officer
Athens Hotel
- 2014.05
Bachelor of Science - Biology
University of St LaSalle
- Licensed Life Agent
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