Detail-oriented professional with experience in caregiving and a strong background in customer service. Demonstrated ability to solve problems, effectively communicate, and establish meaningful connections with individuals from diverse backgrounds. Proven expertise in managing high-pressure situations with patience, empathy, and efficiency. Excited to utilize refined interpersonal skills and organizational abilities to deliver exceptional service and support in a customer-focused role.
Hi, I’m
Leah Bynum
Raleigh,NC
Summary
Overview
14
years of professional experience
Work History
GT Independence
Child Caregiver
12.2022 - Current
Job overview
- Provide comprehensive in-home care, assisting with personal hygiene, medication management, and transportation to medical appointments
- Develops a personalized care plan, managing daily routines, medications, and doctor appointments to ensure proper care
- Coordinated household management tasks such as meal preparation, laundry, and light housekeeping to maintain a clean and organized environment
- Assist with mobility, ensuring safety and comfort during transfers, therapy reinforcement
- Worked closely with healthcare providers to ensure the client's medical needs were met
- Document daily care activities and report any changes in condition to healthcare professionals
Strawbridge Studios, Inc.
Lead Associate for Digital Service Department
02.2013 - 06.2022
Job overview
- Exceed team goals of maintaining at least a 98% job rate success and collaborate with peers to implement departmental follow-ups and key
- Respond to anywhere between 30 -1500 individual requests for ID cards while maintaining at least a 92% first proof success rate
- Deliver expert clerical support to internal staff and management by efficiently handling all aspects of product development within the team
- Succeed in designing more than 800 unique creative designs from inception to completion
- Train new employees on the company's best practices and software programs, to support customer service and retention ultimately
- Enhanced inter-disciplinary team communication between members by influencing Beta testing on new software and programs and increasing interaction between photographers and territory managers
- Facilitate 90% of creative design for all requests and collaborate with peers during high volume time periods
- Prepare for peak seasons (August - March) in off season by incorporating training sessions, department meetings, and industry events to remain competitive in the growing digital design trade
ADERO'S COMPANY
Freelance Graphic Designer
04.2012 - 07.2013
Job overview
- Led introductory meetings with clients to determine marketing/design vision, scopes of work, budgets, and deliverable timeframes
- Coordinated the creation of engaging and innovative graphic designs for logos, flyers, posters, and page layouts while providing guidance and direction on complex and large-scale projects
- Managed the assessment of all graphic materials to ensure quality and accuracy of the design
- Developed graphics and layouts for production illustrations, company logos, and websites
GREENSKY WINDSYSTEMS
Graphic Designer
01.2011 - 01.2012
Job overview
- Created eye-catching logos, infographics, brochures, and banners that educated and marketed the small wind turbine Zephyr to clients
- Worked collaboratively with a 5-person team to ensure digital designs were representative of clients' brand; assisted in the organization and development of various events to premiere prototypes such as the Small Wind Turbine Zephyr
- Recommended and consulted with clients on the most appropriate graphic design options based on their overall marketing goal
Education
The Art Institute of Pittsburgh
Bachelors of Science from Graphic Design
01.2009
University Overview
Skills
- Adobe Photoshop
- Adobe Illustrator
- MS Office Suite
- Team Leadership
- Team Collaboration
- Time Management
- Critical Thinking
- Client Relations
- Complex Problem Solving
- Ability to Multitask
- Attention to Detail
- Effective Workflows
- Creative Design Layouts
- Graphic Management
- Brand Management
Timeline
Child Caregiver
GT Independence
12.2022 - Current
Lead Associate for Digital Service Department
Strawbridge Studios, Inc.
02.2013 - 06.2022
Freelance Graphic Designer
ADERO'S COMPANY
04.2012 - 07.2013
Graphic Designer
GREENSKY WINDSYSTEMS
01.2011 - 01.2012
The Art Institute of Pittsburgh
Bachelors of Science from Graphic Design
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