Leah Canepa
San Jose,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Self-motivated and driven to succeed, I am known for reliability and adaptability, as well as my swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
Delivery Driver
DoorDash
11.2021 - Current
- Processed and fulfilled customer orders providing options and maintaining clear communication.
- Delivered packages to customer doorsteps and business offices.
- Consistently appealed professionalism and courtesy, while representing the DoorDash brand during all deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Family Business Manager
Kids Entertainment Business-Marketing
06.2012 - 01.2025
- Enhanced customer satisfaction by resolving disputes and schedule conflicts promptly, maintaining open lines of communication, and ensuring high-quality service.
- Developed and maintained relationships with agencies and clients through account development.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Captured, edited and submitted headshots, digitals and videos as requested
- Responsible for updating, uploading and submissions on multiple software platforms such as SF Casting, La Casting, Actors Access, Frontier Casting and Skybolt.
- Successfully managed last minute changes, minimizing disruptions to daily operations while achieving desired outcomes.
- Improved models' reputation within the industry through consistent professionalism and effective communication with clients and agency.
- Collaborated with photographers, stylists, and other creative professionals to produce impressive portfolios for models.
- Oversaw financial management tasks related to model bookings, including ensuring all invoicing wa correct by working with heir agency and manager.
- Implemented efficient scheduling systems, optimizing model availability for bookings while minimizing conflicts.
- Increased models' booking rates by implementing targeted marketing strategies and personalized portfolio development.
- Established strong relationships with clients, resulting in long-term contracts and increased business opportunities for models as well as for their agency.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Achieved 2 top models/commercial actresses in both the San Francisco and Los Angeles markets, successfully establishing a strong presence in each region.
- Worked flexible hours across night, weekend, and holiday shifts.
Co-Founder
SmartyMarket.com
01.2009 - 06.2012
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Provided valuable input during product development stages based on thorough market research findings.
- Worked closely with engineering to source required materials for product development efficiently.
- Provided constructive feedback during design reviews, contributing towards more efficient product development plans and cycles.
- Enhanced product development by conducting extensive research and analysis on industry trends.
- Conducted comprehensive market research to identify potential new affiliate partners in target industries.
- Increased brand awareness by developing and executing targeted marketing campaigns.
Account Executive
Neoforma, Inc
10.1999 - 07.2001
- Established strong rapport with key opinion leaders in the medical community, leveraging their endorsement of our service when approaching potential customers
- Trained hospitals, clientele and agents via WebEx and in person in how to navigate the website effectively.
- Provided exceptional customer service to all clients, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Collaborated with Senior Management across Sales, Marketing, and IT to develop and implement improved solutions for our customers.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Negotiated contracts with hospital administrators, resulting in increased business opportunities.
- Collaborated with marketing teams to develop materials highlighting the unique benefits of the company''s products.
Account Executive/Ad Sales
Infoseek.com/Go.com
07.1996 - 09.1999
- Efficiently managed budgets across all campaigns to ensure optimal allocation of resources for maximum results.
- Developed keyword targeting strategies for search ads that drove increased traffic and conversions on client websites.
- Improved client satisfaction with regular communication, progress reports, and prompt issue resolution.
- Streamlined reporting processes, providing clients with clear insights into their ad campaign performance.
- Maximized conversion rate optimization by implementing landing page best practices to improve user experience.
- Reduced wasted spend by implementing negative keyword lists to filter out irrelevant searches from triggering ads.
- Developed campaigns, led design, and tracked results.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Directed creative process for traditional and online ads.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients and ad agencies, securing favorable agreements for both parties.
- Worked well in a team setting, providing support and guidance.
- Stayed current on industry trends and platform updates to maintain expertise in digital advertising strategies.
- Identified opportunities for growth through competitive analysis, market research, and audience segmentation techniques.
Education
No Degree - Business Administration And Management
Sonoma State University
Rohnert Park, CAAssociate of Arts - Business Administration And Management
De Anza College
Cupertino, CASkills
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Customer service and assistance
- Strong verbal and written communication
- Multitasking and organization
- Sales strategy development
- Relationship management
- Data-driven decision making
- Pipeline management
- Self motivation
- B to B sales
- Document management
Accomplishments
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
- Received Gold Level achievement reward at DoorDash based on stats.
- Have maintained a 4.89 Customer rating at DoorDash as a Dasher.
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Soccer
Family
Friends
Charity
Timeline
Delivery Driver
DoorDash
11.2021 - Current
Family Business Manager
Kids Entertainment Business-Marketing
06.2012 - 01.2025
Co-Founder
SmartyMarket.com
01.2009 - 06.2012
Account Executive
Neoforma, Inc
10.1999 - 07.2001
Account Executive/Ad Sales
Infoseek.com/Go.com
07.1996 - 09.1999
No Degree - Business Administration And Management
Sonoma State University
Associate of Arts - Business Administration And Management
De Anza College
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