Leah Canterbury
Canton
Summary
Personable and detail-focused, with a goal-oriented mindset and Salesforce proficiency. Achieved significant customer retention through proactive issue resolution and enhanced departmental processes. Expert in relationship management, driving exceptional client satisfaction and fostering long-lasting connections. Committed to continuous professional development and operational excellence.
Overview
3
3
years of professional experience
Work History
Senior Sales and Renewal Specialist
Mckinley
04.2024 - Current
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
- Streamlined the renewal process with improved communication and collaboration across departments.
- Continuously self-motivated, seeking opportunities for professional development and skill enhancement.
- Increased customer retention by proactively identifying and resolving potential issues.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
Customer Care Associate
Mckinley
06.2023 - 04.2024
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Navigated multiple computer systems and applications to find information.
- Delivered prompt service to prioritize customer needs.
Sales Manager
Dillards Retail
11.2022 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Handbag Specialist
Dillards Retail
07.2022 - 11.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
BBA - Fashion Merchandising
Adrian College
05-2022
Skills
- Goal-oriented mindset
- CRM software experience
- Salesforce proficiency
- Relationship management
- Deadline management
- Accuracy and precision
Timeline
Senior Sales and Renewal Specialist
Mckinley
04.2024 - Current
Customer Care Associate
Mckinley
06.2023 - 04.2024
Sales Manager
Dillards Retail
11.2022 - 06.2023
Handbag Specialist
Dillards Retail
07.2022 - 11.2022
BBA - Fashion Merchandising
Adrian College
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