Leah Carlisle
Converse
Summary
Dedicated Shelter Manager with extensive experience in animal care, team leadership, and community engagement. Proven ability to enhance animal welfare standards and drive successful adoption initiatives.
Overview
13
13
years of professional experience
Work History
Shelter Manager
Converse Animal Shelter Inc.
03.2013 - Current
- Facilitated daily operations of shelter to uphold cleanliness and safety protocols.
- Collaborated with team to support animal care and welfare initiatives effectively.
- Learned and utilized shelter management software for tracking animal intake and adoptions.
- Executed community engagement programs aimed at increasing visibility of shelter services and facilitating pet adoptions.
- Assisted in daily operations of shelter, ensuring cleanliness and safety standards maintained.
- Provided excellent customer service to visitors, answering inquiries about animals available for adoption.
- Supported volunteers by coordinating tasks and providing guidance during shelter activities.
- Engaged in training sessions to enhance knowledge of animal behavior and handling techniques.
- Maintained accurate records of animal care, including feeding schedules and medical treatments provided.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Managed budgets effectively, allocating resources appropriately to ensure optimal service provision for clients.
- Participated in community outreach programs to promote shelter services and adoptable pets.
Kennel Tech
Converse Animal Shelter Inc.
03.2013 - 01.2018
- Provided compassionate care to animals, ensuring their health and well-being through daily monitoring.
- Assisted in administering medications and treatments as directed by veterinarians.
- Maintained cleanliness of kennel facilities, adhering to hygiene and safety standards.
- Coordinated feeding schedules, ensuring nutritional needs were met for various animal species.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on proper care techniques and shelter protocols, enhancing team efficiency.
- Collaborated with adoption teams to prepare animals for successful placements in new homes.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
- Enhanced team efficiency by organizing staff schedules and task assignments, ensuring optimal coverage and care standards.
- Increased pet owner satisfaction by establishing personalized care plan for each animal, addressing specific dietary and exercise needs.
- Maintained accurate inventory records for pet supplies and food, ensuring availability and controlling costs through strategic ordering.
- Contributed to increased adoption rates by assisting with grooming and presentation of animals for adoption events.
- Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
- Fostered positive and calming atmosphere for anxious pets with introduction of soothing music and pheromone diffusers in kennels.
- Supported animal health, administering vaccines and performing basic health checks under veterinary supervision.
- Optimized space utilization within kennel, redesigning animal living areas to maximize comfort and mobility for larger breeds.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Improved kennel safety by conducting regular equipment and facility inspections, promptly identifying and addressing potential hazards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animals for behavioral problems and signs of health issues.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
GED -
East Central High School
Adkins, TXSkills
- Shelter operations
- Animal care
- Compassionate communication
- Animal behavior assessment
- Crisis management
- Basic first aid
- Facility maintenance
- Adoption processes
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Problem resolution
- Relationship building
- Professional and courteous
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Hiring and training
- Employee training
- Staff management
- Quality control
- Documentation and reporting
- Continuous improvement
- Adaptability
- Administration and reporting
- Emergency response
- Shift scheduling
- Performance tracking and evaluation
employee of the month
I learned how to do everything...quickly. I was never late or absent. I talked to potential adopters.
I was my managers right hand man. Im a fast learner. I take direction well.
Timeline
Shelter Manager
Converse Animal Shelter Inc.
03.2013 - Current
Kennel Tech
Converse Animal Shelter Inc.
03.2013 - 01.2018
GED -
East Central High School