Leah Carnes

• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Handled merchandise in accordance with product handling standards.
• Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
• Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Followed policies and procedures to meet or exceed established performance requirements.
• Educated customers on special pricing opportunities and company offerings.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Maintained customer privacy and protected company operations by keeping information private and confidential.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.

Improved patient outlook and daily living through compassion and care. Maintained clean and well-organized environment to promote client happiness and safety.

• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
• Planned optimal meals based on established nutritional plans.
• Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
• Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
• Facilitated best care by developing strong and trusting rapport with patient.
• Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
• Helped clients stay happy and healthy by providing mental and emotional support.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Assessed, optimized and elevated operations to target current and expected demands.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
• Updated store pricing, signage and merchandising to promote specials, sales and discounts.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Assisted with purchases, locating items and signing up for rewards programs.
• Operated cash register, collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.