Leah Carroll
Prattville,AL
Summary
IT enthusiast with a strong foundation in relevant skills like cyber security, networking, troubleshooting, and software support. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Renal Associates of Montgomery
01.2023 - 04.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Client Services
Ally Bank
10.2021 - 06.2023
- Implemented process improvements to enhance overall client services team performance and productivity.
- Coordinated client services and community outreach service providers and sustained ongoing advocacy for client.
- Dedicated time to professional growth by attending relevant workshops and seminars, applying newly acquired knowledge to enhance client services.
- Streamlined processes for increased efficiency in the delivery of client services, resulting in higher client retention rates.
Director of Food & Beverage
Crave Cafeteria Services
08.2018 - 06.2022
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
Education
Bachelor of Science - Information Technology
Strayer University
09-2025
Associate of Science - Information Technology
Strayer University
01.2024
Skills
- Operating systems
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word , Excel
Timeline
Administrative Assistant
Renal Associates of Montgomery
01.2023 - 04.2025
Client Services
Ally Bank
10.2021 - 06.2023
Director of Food & Beverage
Crave Cafeteria Services
08.2018 - 06.2022
Bachelor of Science - Information Technology
Strayer University
Associate of Science - Information Technology
Strayer University
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