Summary
Overview
Work History
Education
Skills
Timeline
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Lead in Conversion Upselling Sales
Generic

LEAH CELESTE

Wildwood,FL

Summary

  • Excellent communication skills and a professional demeanor gained through extensive interaction with the public.
  • High problem-solving skills and the ability to think independently using analysis, experience and judgment to make effective decisions.
  • Professional, dependable, deadline driven with the ability to identify goals, prioritize and get resolution.
  • Friendly, enthusiastic, persuasive in sales situations and successful in promoting items with profit potential.

Overview

7
7
years of professional experience

Work History

COMPANION/ Hunterdon Medical Center
01.2011 - 01.2013
  • Assess and chart observations of the resident’s condition at each visit. Assist resident with daily grooming, housekeeping and grocery shopping. Providing companionship to residents and establishing a trusting relationship. Keeping records of resident activity, behavior and moods. Ensuring that the resident acknowledge the importance of taking their prescribed medication and complying with the daily exercise routine set for them. Report concerns or medical issues, ensure a safe and stable environment, establish activities, collaborate with management and coworkers to ensure resident receives the best quality of life.

CASHIER

Staples
01.2010 - 01.2011
  • Provide excellent communication skills and service with a welcoming attitude, fairness and a professional atmosphere. Ability to handle complex issues, reason with irate customers, and work independently. Register sales on a cash register by scanning items, itemizing and totaling the customer purchase. Collect payment from customer and make change for cash customers. Process return transactions and price changes by referring to price sheets, store policy and special sale bulletins. Balance cash drawer by counting cash at beginning and end of work shift. Maintain a safe and clean working environment by complying with procedures, rules, and regulations. Contribute to team effort by accomplishing related results and reaching sales goals to enhance store profits.

AREA DOG TRAINER

Petco / Petsmart Dog Trainer
01.2006 - 01.2010
  • Excellent communication skills with 16 weeks intense training using the most cutting-edge methods, ideas, and principles. Promote a relationship of mutual respect and trust between dogs and pet parents, by using positive rewards-based training methods. Develop all program offerings and maintained operational standards within the store. Educate and engage store partners while driving Dog Training sales and fostering a collaborative culture within the store. Responsible for reaching the store’s budgeted sales goals, as well as educating and engaging all store partners.

Education

Certificate - Animal Behavior

Animal Behavior College Of Florida
10-2006

Certificate - Animal Management

Niagara County Community College
Sanborn, NY
01.2002

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Reliability and punctuality
  • Team collaboration
  • Customer relations
  • Written and verbal communication
  • Issue resolution
  • Complex Problem-solving
  • Attention to detail

Timeline

COMPANION/ Hunterdon Medical Center
01.2011 - 01.2013

CASHIER

Staples
01.2010 - 01.2011

AREA DOG TRAINER

Petco / Petsmart Dog Trainer
01.2006 - 01.2010

Certificate - Animal Behavior

Animal Behavior College Of Florida

Certificate - Animal Management

Niagara County Community College

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Additional Skills 

Title: Recipient Relations Specialist - Service Dog Trainer - Dog Care Specialist - Conversational ASL (not fluent but willing to learn more)

Lead in Conversion Upselling Sales

When I did work in sales I often was the Lead in Upselling and adding to the sale itself throughout the District for several months in a row. If a Customer was very much wanting too get a get dog training class. I was often able to add on the extras that were needed. From a leash to a extra training class to dog crate to a few extra toys. I was able to do this and more in person and over the phone when called upon.

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