Leah Chambers
Tucson,AZ
Summary
Offering excellent communication and interpersonal skills, with a natural ability to connect with patients. Brings an understanding of medical office procedures and proficiency in managing patient records and scheduling appointments. Ready to use and develop organizational and problem-solving skills in a patient services role.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Hawaii Pacific Health
06.2023 - 10.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
Volunteer
Bon Secours Maryview Medical Center
01.2023 - 05.2023
- Used strong interpersonal communication skills to convey information to others.
- Tracked volunteer hours in spreadsheets.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Assisted with quality metrics and infection control audits.
- Restocked supplies and filed paperwork to satisfy department leadership requests.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Adhered to policies and procedures to promote hospital mission and vision.
- Carried laboratory specimens, results, charts and equipment to appropriate departments.
- Conducted inpatient comfort care rounds to promote patient satisfaction.
- Reported patient requests, concerns and other observations to staff.
Volunteer
Sentara Norfolk General Hospital
01.2023 - 05.2023
- Greeted visitors and answered questions about program, requirements and opportunities.
- Supported office operations by expertly handling administrative needs.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Completed paperwork and evaluation forms to document patient interactions.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Adhered to policies and procedures to promote hospital mission and vision.
Crew Member
Sonic
04.2020 - 05.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with crew members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Completed milkshakes and ice cream desserts for customers.
Education
No Degree - PRE-NURSING
Old Dominion University
Norfolk, VA05.2026
Skills
- HIPAA compliance
- Insurance verification
- Patient intake
- Medical terminology
- Patient greeting
- Verbal and written communication
- Complaint processing
- Electronic health records
- Workflow optimization
- Registration and scheduling
- Phone etiquette
- Interpreting physician orders
- Insurance company billing
Languages
English
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Service Representative
Hawaii Pacific Health
06.2023 - 10.2024
Volunteer
Bon Secours Maryview Medical Center
01.2023 - 05.2023
Volunteer
Sentara Norfolk General Hospital
01.2023 - 05.2023
Crew Member
Sonic
04.2020 - 05.2021
No Degree - PRE-NURSING
Old Dominion University
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