Leah Chaney
Financial Operations Manager
Summary
Detail-oriented leader with over 10 years of experience in operations management. Well-rounded career path that has developed a unique management style allowing for creativity and change implementation. Extensive experience collaborating with various departments and business areas. Exceptional communication skills to build quality relationships with clients, buyers and other leadership.
Overview
9
9
years of professional experience
Work History
Financial Operations Manager
Procore- Levelset
07.2021 - Current
- Created and developed the Operations Department for a new Materials Financing program launched in 2021.
- Oversees Financial Operations team through ensuring KPIS are met, onboarding and support is given for both customers and employees, operational procedures are created and updated per business needs, and verifies the accuracy of all money coming in or out.
- Organizes customer and employee interviews with the Product Team to conduct market research to gain the insight necessary to help create an internal and external workspace.
- Assists Collection Team in the event of delinquency through generating aging reports as needed.
- Consistently identifies pain points and built process improvements within the Materials Financing program.
Researcher & Data Administrator
Procore- Levelset
05.2020 - 07.2021
- Used various research databases such as online county websites, GIS websites, and other various internal and external tools to confirm job information validity and meet rigid SLA deadlins with customers.
- Contacted customers and construction companies by telephone and email to retrieve information.
Professional Service Agent
Procore- Levelset
03.2020 - 05.2020
- Provide our customers with a five-star experience by taking data entry and deadline monitoring tasks off their plate.
- Met all KPIs deadlinesines in a timely manner.
Multi-Store Manager
Starbucks Coffee Company
Austin, TX
01.2018 - 12.2019
- Responsible for all store operations within the store including ordering, payroll, marketing, recruiting, hiring, training, and managing safety and security within the store.
- Focused on increasing all measurable metrics through coaching conversations, modeling leadership, internal customer connection scores, and marketing.
Account Manager
Volunteers Of America
New Orleans, LA
08.2014 - 10.2018
- Measured, analyzed, and developed strategies to reduce food waste while ensuring the completion and accuracy of all paperwork submitted to state programs.
- Responsible for the execution of fresh, healthy meals for 1700 students across three charter schools through supervising three kitchen managers and twenty-five food service contractors.
Education
Master of Public Administration -
The University of Texas At Arlington
Arlington, TX 05.2001 -
Master of Science - Family And Consumer Sciences
Southeastern Louisiana University
Hammond, LA 05.2001 -
Skills
Leadership and Teamwork
Budgeting and financial management
Highly detail-oriented
Quantitative and qualitative analysis
Effective Time Management and Communication
Troubleshooting and Problem-Solving
Analytical and Critical Thinking
Strategic planning
www.linkedin.com/in/leahlchaney
Empowering leader with well-rounded experience that has developed a unique management style allowing for creativity and change implementation.
Timeline
Financial Operations Manager
Procore- Levelset
07.2021 - Current
Researcher & Data Administrator
Procore- Levelset
05.2020 - 07.2021
Professional Service Agent
Procore- Levelset
03.2020 - 05.2020
Multi-Store Manager
Starbucks Coffee Company
01.2018 - 12.2019
Account Manager
Volunteers Of America
08.2014 - 10.2018
Master of Public Administration -
The University of Texas At Arlington
05.2001 -
Master of Science - Family And Consumer Sciences
Southeastern Louisiana University
05.2001 -