Leah Clark

As a CSR I managed customer inquiries and resolved issues in a timely manner.

I took ownership and followed through to ensure they were properly taken care of. Processed customer orders accurately and efficiently.

Assisted customers with product recommendations and information, I am very well versed on not only the products that we offer but also what would actually be helpful. I take an informational approach to sales rather than strong arming customers into something that won’t meet their needs. This has always built trust and a strong relationship so they know I will not only take care of them but anyone they refer to me.

Created and maintained customer accounts and profiles. Handled customer complaints and provided appropriate solutions by demonstrating empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Developed and implemented sales strategies to increase revenue. Managed a portfolio of accounts and consistently met sales targets.

• Optimized front desk operations by promptly answering phone calls, directing inquiries as needed while maintaining a professional demeanor at all times.
• Increased patient satisfaction with timely follow-up calls after appointments, addressing any additional concerns or questions.
• Participated in ongoing training programs to stay current on industry best practices and maintain a high level of skill within the paraoptometric assistant role.
• Implemented new marketing strategies to increase overall brand awareness within the local community, resulting in higher appointment bookings over time.
• Educated patients on proper contact lens care to reduce complications and promote optimal eye health.
• Handled billing processes efficiently to ensure prompt payment from both patients and insurance carriers, contributing to the overall financial success of the practice.
• Assisted in maintaining a clean and organized workspace to promote a safe and welcoming environment for patients.

Performed both teller and banker functions while building
relationships with customers in order to cross sell bank
products, assist customers with cashing checks and making
payments or deposits.

I was NMLS certified to complete loan and
credit applications, verified account information for accuracy
and completed routine audits in order to maintain compliance
with state regulations.

I also made sure to encourage customers to take
financial responsibility by solving problems and explaining
bank processes. I took great pride in cultivating lasting relationships, and empowering each person that I assist. I met and exceeded my goals set before me.

I was active in our Development Network Board , I collaborated with my co-workers to create marketing events and company events.

Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.

Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies. Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.

Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

Maintained organized workspace for optimal productivity and safety.

Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. I made personal connections with regulars and in turn we had consistent and growing cliental.

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Contributed to a positive team environment through effective communication and collaboration with colleagues.

Cleaned counters, machines, utensils, and seating areas daily. Always made sure we met our sanitary standards and beyond. I took working in the food industry very seriously.

I managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods. I worked well under the pressures that come along with fast paced work.

I maintained regular and consistent attendance and punctuality, we opened early in the morning and it was important be ready for when the doors opened.