Leah Clayton
Tacoma
Summary
Operations and training leader with hands-on experience in distribution, quality standards, and team development in fast-paced environments. Known for translating real-world work into clear, repeatable training, holding high standards without friction, and staying calm when conditions are imperfect. Comfortable working on the floor or at a computer, whatever is needed to ensure consistency, quality, and trust.
Overview
11
11
years of professional experience
Work History
Operations Lead
REI Co-op Distribution Center
Sumner
09.2022 - Current
- Lead daily operations in a high-volume distribution environment, balancing safety, productivity, and quality standards.
- Train, coach, and support employees on operational procedures, ensuring work is performed consistently and correctly.
- Communicate and enforce policies clearly while maintaining trust and strong working relationships on the floor.
- Identify training gaps and support improvements through hands-on coaching, documentation, and follow-through.
- Contribute feedback on staffing, training needs, and performance evaluations to support team success.
- Maintain a calm, solutions-oriented approach in a physically demanding, fast-moving environment.
Digital Coach (Assistant Store Manager)
Walmart
09.2021 - 09.2022
- Hired, trained, and mentored hourly associates, setting clear expectations and reinforcing operational and quality standards.
- Led training initiatives to improve consistency, performance, and customer experience across teams.
- Supported teams through change by communicating expectations clearly and addressing issues in real time.
- Ensured compliance with company policies while maintaining a respectful, professional presence with staff.
Team Lead
Walmart
11.2020 - 09.2021
- Designed and delivered hands-on training workshops for 20+ team members covering operational procedures, quality standards, and customer service.
- Coordinated schedules and training logistics to ensure teams were prepared and aligned.
- Managed high-volume inventory flow (2,000+ units per day) with a strong focus on accuracy and consistency.
- Oversaw end-of-day bookkeeping and documentation to support accurate reporting and accountability.
Customer Service Manager
Walmart
08.2017 - 11.2020
- Supervised day-to-day front-end operations in a high-traffic customer service environment.
- Trained and supported customer service associates, emphasizing professionalism, accuracy, and calm problem-solving.
- Resolved customer issues thoughtfully, escalating when appropriate and maintaining discretion.
- Created and updated procedures to improve clarity, consistency, and team confidence.
Operations Associate
Walmart Distribution Center
07.2015 - 08.2017
- Processed, organized, labeled, and quality-checked 5,000+ inventory items daily in a large distribution facility.
- Performed daily quality inspections, removing damaged items to maintain standards.
- Operated forklift and worked safely with heavy and fragile inventory under changing conditions and schedules.
Skills
- Employee training
- Effective communication
- Problem solving
- Process improvement
- Time management
- Equipment operation
Timeline
Operations Lead
REI Co-op Distribution Center
09.2022 - Current
Digital Coach (Assistant Store Manager)
Walmart
09.2021 - 09.2022
Team Lead
Walmart
11.2020 - 09.2021
Customer Service Manager
Walmart
08.2017 - 11.2020
Operations Associate
Walmart Distribution Center
07.2015 - 08.2017