Leah Cline
Wichita,KS
Summary
Hardworking General Merchandise Expert skilled at handling high workloads and accurately managing pricing tasks. Handles merchandise daily and consistently meets production goals. Organized and hardworking stock professional with 20 years of experience in fast-paced retail settings. Effortlessly prepare merchandise for the sales floor and reset spaces for new promotions. Experienced in locating merchandise and helping customers with any need. Dependable individual that handles changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Hardworking and reliable Target associate focused on going above and beyond to support team and serve customers. Trained in outstanding guest service and offering top-notch interpersonal abilities. Motivated to continue to learn and grow as a leadership professional. Dedicated General Expert focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Skilled team player with strong background in guest oriented environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Order Picker with over a decade of experience as warehouse worker. Skilled in operating material handling equipment. Experience in order picking and packing in warehouse environment. Punctual and responsible General Merchandise Expert motivated to support sales by efficiently restocking the available space with new items. Trained in serving customers, backing up cashiers and inspecting incoming shipments. Able to work quickly and independently in fast-paced environments. Self-motivated associate knowledgeable about tagging merchandise and updating warehouse records. Skills include data entry, ticket-printing and inspection documentation.
Overview
27
27
years of professional experience
Work History
GENERAL MERCHANDISE EXPERT
Target
Wichita, KS
01.2020 - Current
- Reviewed price tickets with purchase orders to spot and correct errors.
- Processed high volume of orders daily and consistently met production targets.
- Observed all company safety policies and OSHA guidelines.
- Prepared sales floor for new promotions by building and moving displays.
- Documented product movements, packages and order details using hand-held and machine scanners.
- Unpacked, tagged and stocked merchandise for sale on main floor.
- Kept inventory records accurate by conducting routine counts and complete audits of available products.
- Promoted item sales by updating signs and directing customers to target products.
- Cleaned display cases, shelves and aisles regularly to keep store professional and customer-ready.
- Helped customers move heavy items and packages to vehicles.
- Restocked shelves, racks and bins with latest stock in attractive displays.
- Counted stock through daily cycles and documented data in computer database.
SALES ASSOCIATE FOR HOME AND DOMESTICS
Target
Wichita, KS
01.2018 - 09.2024
- Embodied company mission and values through honesty, integrity and high-quality performance.
- Used POS system to scan customer purchases, calculate prices and process transactions.
- Supported cashiers and customers to locate products, confirm prices, and replenish stock.
- Explained current sales, promotions and other brand initiatives to gain customer loyalty.
- Monitored aisles, restocked shelves and cleaned spills.
- Recommended products to match customer budget and preferences.
- Welcomed customers and offered quick assistance to handle diverse needs.
- Unloaded, unboxed and transported incoming merchandise.
- Went above and beyond customer expectations for exceptional shopping experience.
- Helped customers quickly navigate store and locate items.
- Built repeat customer base through excellent service.
- Completed merchandise floor set according to visual standards and directives.
SERVER
On The Border
Wichita, KS
03.2016 - 06.2018
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Memorized menu items, recipes and daily specials to answer questions and make recommendations to customers.
- Answered phones to take orders for customer pick up or delivery.
- Assisted guests with making menu choices and took note of special requests.
- Handled multiple tables simultaneously with high service quality.
- Completed opening and closing checklists according to set standards.
- Used POS system to accurately input orders and process payments.
- Fostered fun atmosphere and family-style work environment consistent with company brand.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Took orders, made drinks and provided refills for guests.
- Showed enthusiasm and knowledge about new products and special promotions.
- Greeted all guests with smile and friendly welcome.
- Explained menu ingredients and cooking processes to manage customer inquiries.
- Promoted great customer service by remaining attentive to guest needs.
- Entered orders and processed payments using till system.
- Took food and beverage orders with high level of accuracy.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Promoted specials, desserts, appetizers, and high-profit beverages to drive up meal totals.
- Used slow periods to restock serving stations and wrap silverware.
- Communicated with kitchen staff regarding patient requests and questions.
- Checked with customers to determine satisfaction and quickly rectify issues.
ASSISTANT MANAGER
Cinnamon's Deli
Wichita, KS
10.1998 - 02.2003
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Conducted performance reviews for direct reports and recommended improvement strategies.
- Addressed and resolved customer inquiries and complaints to restore satisfaction.
- Assisted manager to control inventory strategically, resulting in reduced costs.
- Made key decisions about hiring, discipline, coaching and managing associates.
- Oversaw team productivity and results to attain revenue goals and performance targets.
- Walked department regularly to determine needs and proactively delegate tasks.
- Worked with management team to react to customer service issues, customer complaints and business opportunities.
- Trained team members on appropriate application of policies and procedures.
- Monitored cash management and reviewed expenses for optimum budget tracking.
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
- Answered questions and recommended solutions to address escalated customer complaints.
- Monitored expenditures and inventory usage to meet targets with minimal waste and under-budget costs.
- Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
- Performed facility checks to verify cleanliness and client safety.
- Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
Education
Bachelor of Arts -
BA in Psychology Junior Year
Chicago, ILASSOCIATES IN PSYCHOLOGY - PSYCHOLOGY
The Chicago School of Professional Psychology
Los Angeles, CA03.2016
Skills
- Merchandise displays
- Merchandise selection
- Merchandise recovery
- Merchandise display
- Merchandise upselling
Accomplishments
- Recommendation from immediate lead and management as an outstanding employee to win a Bonus award for 3 years.
Timeline
GENERAL MERCHANDISE EXPERT
Target
01.2020 - Current
SALES ASSOCIATE FOR HOME AND DOMESTICS
Target
01.2018 - 09.2024
SERVER
On The Border
03.2016 - 06.2018
ASSISTANT MANAGER
Cinnamon's Deli
10.1998 - 02.2003
ASSOCIATES IN PSYCHOLOGY - PSYCHOLOGY
The Chicago School of Professional Psychology
Bachelor of Arts -
BA in Psychology Junior Year