Leah Coleman
Proficient Customer Service Rep.
Calumet City,IL
Summary
I am a compassionate health care worker who enjoys working with people. I am an assertive worker with a strong problem-solving history and Quick to learn new method and procedures. I am proficient in medical terminology, Word, excel, and access. I work well independently; I am also a team player. I have accomplished many tasks such as a phlebotomy course and Medical Assistant course. I have also taken the National Center for Competency test and obtained my NCCT. I also obtained my Registered Medical Assistant and (AMT). I am very precise and mindful of technical requirements. At my other employment I was able to smooth ruffled feathers. I provide courteous and prompt customer service when dealing with outside vendors. I also trained several employees on certain workflows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Care Assist
Addus Home Care
04.2023 - Current
- Assist clients with Assisted Daily Living, reporting and charting of patient’s information
- Shopped and prepare meals for clients
- Maintain a clean and sanitary environment.
Edi Specialist
Allied Benefit Systems, LLC
01.2015 - 01.2021
- Using self -auditing tools to minimize error in the EDI department
- Maintaining technical process and equipment to increase performance daily
- Resolving more complex issues dealing with various workflows within EDI scope
- Provide training in areas that need to be learned within my workflow.
Phlebotomist
Grifols Biomat USA Inc
03.2022
- Operated, Maintained, and troubleshooted state-of- the-art plasmapheresis machines
- Provided intravenous procedure to qualified donors for the donation plasma
- Monitored Machines and donors to ensure health of donors and quality of product
- Set up, disconnected, and operated the automated plasmapheresis machines
- Disconnected and disposed of all contaminated disposable equipment.
Education
High School Diploma -
Thornwood High School
South Holland, IL05-1999
Skills
- Excellent communication, interpersonal, and organization skills
- Performed data entry of customer information and quickly
- Receive a promotion for my strong training skills and problem solving
- Provided care with donors while providing Venipunctures and hook-up to plasmapheresis machine
- Menu Developing
- Sanitation And Safety Measures
- Medical Hygiene Management
Certification
- Medical Assistant License
- Phlebtomy License
Timeline
Personal Care Assist
Addus Home Care
04.2023 - Current
Phlebotomist
Grifols Biomat USA Inc
03.2022
Edi Specialist
Allied Benefit Systems, LLC
01.2015 - 01.2021
High School Diploma -
Thornwood High School