Leah Cooper
Wilmer,AL
Summary
Professional nurse with extensive experience in utilization review. Skilled in analyzing patient care and ensuring compliance with healthcare regulations. Strong focus on team collaboration and achieving optimal patient outcomes. Adaptable and reliable, excelling in dynamic environments requiring precise decision-making and effective communication.
Overview
12
12
years of professional experience
Work History
Home Health Care Coordinator
Navihealth/Optum
12.2022 - Current
- Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Assisted discharge planning efforts through prompt identification of medically stable patients who were ready for transition to alternate levels of care.
- Improved patient outcomes by meticulously reviewing patient records to ensure appropriate care levels.
- Contact: Brigitte Hallum, 615-585-0523
On Call Coordinator/Field RN
Amedisys Home Health and Hospice
11.2018 - Current
- Scheduling, entering referrals, and triaging after-hours calls for 10 care centers
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Boosted caregiver retention by providing ongoing support, promptly responding to concerns, and maintaining open lines of communication.
- Ensured compliance with company policies and industry regulations through meticulous recordkeeping and documentation practices.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Contact: Courtney Casey, 251-593-1094
Case Manager/Field RN
Springhill Home Health and Hospice
09.2017 - 08.2018
- Instruction & supervision of patient/family/caregivers in procedures & providing appropriate care in the home
- Report patient changes, reactions, and s/s of patient's status to appropriate physicians
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Increased client satisfaction through diligent follow-up and personalized support.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Contact: Cathy Bradley, 228-990-8320
Case Manager/Wound Care Nurse
Holmes Healthcare
02.2014 - 09.2017
- Conducted monthly meeting with hospital administration regarding hospital acquired pressure ulcers
- Assisted with designing the inpatient wound care and pressure ulcer prevention/treatment protocol
- Inpatient ostomy educator
- Assessment/recommendation of patients' need for hyperbarics, labs, studies, home health, wound dressings
- Assisted with National Inpatient Pressure Ulcer Prevention Survey
- Assessed patients reported with low Braden scores for risk of pressure ulcers & foot drop
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Evaluated patients' wounds and recommended appropriate treatments, expediting the healing process.
- Maintained up-to-date knowledge of advancements in wound care research, incorporating new findings into practice for better results.
- Contact: Dr. William Lightfoot, 251-631-3530
Field RN
Saad Healthcare
08.2012 - 02.2014
- Development and implementation of nursing care plan for the patient in the home
- Instruction & supervision of patient/family/caregivers in procedures & providing appropriate care in the home
- Report patient changes, reactions, and s/s of patient's status to appropriate physicians
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Contact: Jennifer Perez, RN -251-802-3102
Education
Bachelor of Science - Nursing
University of Mobile
Mobile, AL01.2012
Bachelor of Science - Sociology
University of Mobile
Mobile, AL01.2003
Skills
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Quality assurance
- Time management
- Multitasking and organization
- Clear communication
- HIPAA compliance
- Active listening
- Verbal and written communication
- Data entry
- Conflict resolution
- Crisis intervention
- Cultural sensitivity
- Empathy and compassion
- HIPAA guidelines
- Critical thinking
- Electronic medical record software
- Medicare compliance
- Employee performance evaluations
- Utilization management
Timeline
Home Health Care Coordinator
Navihealth/Optum
12.2022 - Current
On Call Coordinator/Field RN
Amedisys Home Health and Hospice
11.2018 - Current
Case Manager/Field RN
Springhill Home Health and Hospice
09.2017 - 08.2018
Case Manager/Wound Care Nurse
Holmes Healthcare
02.2014 - 09.2017
Field RN
Saad Healthcare
08.2012 - 02.2014
Bachelor of Science - Nursing
University of Mobile
Bachelor of Science - Sociology
University of Mobile
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