Leah Cotton
Grandview, MO, 64030, USA,Missouri
Summary
Professional leader with significant experience and readiness for this role. Strong focus on team collaboration, achieving results, and adaptability. Skilled in strategic planning, conflict resolution, and project management. Known for reliability and flexibility with changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Driver
Uber Greenlight
11.2017 - Current
- Assisted passengers in safely entering and exiting vehicles, as well as securely stowing luggage to reduce the risk of damage
- Kept track of how much time I spent on each assignment each day for productivity reporting
- Picked products for specific routes according to pick sheets
- Maintained a high level of professionalism and discretion when working with high-value clients.
Activities Director
Nottingham Heath and Rehab
05.2024 - 12.2024
- Evaluated supplies and requested purchases to meet activity plans.
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Scheduled movies, entertainment, and other special events.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
Home Health Aide
Hearts At Home
02.2024 - 05.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Administered medications as instructed by physician or nurse practitioner.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
Customer Representative
Sitel
10.2019 - 05.2022
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and policy claims issues
- Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
Certified Nurse Assistant
Mission Pines Nursing & Rehabilitation Center
10.2018 - 10.2019
- Keep track of the patient's condition and make note of any significant changes, which should be reported to the doctor and the family
- Checking vital signs (documenting changes and alterations)
- Evaluate the needs of the patients
- Perform medical procedures as directed by hospice, nurses, and doctors
- Effectively assist residents in carrying out daily activities
- Communicated with nursing staff and collaborated with them to help patients with activities of daily living
- Took care of all of the residents' daily needs
- Record vital signs such as temperature, blood pressure, pulse, oxygen, and respiration rate as directed by medical personnel
- Replenish the personal hygiene and medical supplies in patients' rooms.
Restorative Aide
Riverbend Post Acute Rehabilitation
11.2017 - 11.2018
- Created agendas and communication materials for team meetings
- Improved my skills by actively participating in employee trainings and enrolling in classes to improve motor skills
- Ensured treatment efficacy by keeping track of treatment regimens
- Oversaw and managed ten plus clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism
- Looked into and reported problems with patient care or conditions that could jeopardize a patient's well-being
- Working with team members and customers to find workable solutions improved operations
- Was available for on-call care at all hours of the day and night
- Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
- Bathing, dressing, feeding, lifting, and transferring residents were all tasks I assisted with
- Was in charge of private and MCR billing, payroll, accounts payable, and accounts receivable, as well as ensuring that proper procedures were followed
- Taught new employees about quality control procedures
- Increased customer satisfaction by coming up with new ways to solve problems
- Oversaw the nursing department's activities to ensure that the right clinical and support staff were on hand to care for the residents.
Certified Nursing Assistant
Medicalodges Post Acute Care Center
02.2016 - 11.2016
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes
- Followed all company policies and provided hands-on nursing care to patients under the supervision of an RN
- Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices.
Certified Nursing Assistant
Lamar Court Assisted Living
09.2015 - 10.2015
- Followed all company policies and provided hands-on nursing care to patients under the supervision of an RN
- Followed all specific guidelines and provided hands-on nursing care to patients under the supervision of a registered nurse
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays
- Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
- Assisted with daily living activities such as personal hygiene, feeding, and ambulation.
Certified Nursing Assistant
villa saint joseph
12.2014 - 07.2015
- Prescription and over-the-counter medications were managed and administered by me
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Helped patients with mobility issues, such as getting in and out of beds, organizing wheelchairs, and setting up assistive devices
- Offered patients and their families emotional support
- Conducted patient assessments, documented vital signs, and alerted supervisors to any changes
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays
- Used active listening and open-ended questioning to build meaningful relationships with patients.
Customer Specialist
apria healthcare
01.2014 - 12.2014
- Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
- Taught new employees about the company's operations, policies, and services
- Routed incoming calls to the most qualified personnel and departments within the company
- Gave customers clear demonstrations of alarm systems so they could learn how to use each feature
- Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions
- Contacted customers to suggest additional services or product purchases and to inquire about their needs or concerns after completing sales
- On-site training was provided by me
- Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
- Made a proposal
- Assisted with new employee training and took part in cross-training with other departments
- Increased productivity by anticipating needs and providing excellent support.
Certified Nursing Assistant
Villa St. Francis Catholic Care Center
11.2009 - 12.2012
- Met with a multidisciplinary healthcare team to discuss how regular testing and vitals assessments can help effectively manage patient conditions
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Prescription and over-the-counter medications were managed and administered by me
- Followed all company policies and provided hands-on nursing care to patients under the supervision of an RN
- Gathered information about the client's medical history, including medications, symptoms, and allergies
- Offered patients and their families emotional support
- Agreed to work extra shifts and hours to maintain proper staffing and floor coverage during busy periods and holidays.
Education
High School Diploma -
Wyandotte High School
Kansas City, KS05-2003
CNA Certification - Health Careers
Kansas City Area Vocational-Technical School
12-2002
Skills
- Transportation
- Business transactions
- Cheerful and energetic
- Reading comprehension
- Data entry
- Quality assurance
- Scheduling
- Grammar
- Multi-Task Management
- Credit card processing
- Active listening
- Detail-oriented
- Customer service
- Operating multi-line phone systems
- Taking orders
- Updating documentation
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Data Collection
- Call Management
- Inbound and Outbound Calling
- 10-Key
- Client Relations
- Documentation
- Call Center Operations
- Service Upselling
- Medical terminology knowledge
- Active Listening
- Credit card payment processing
- Customer Relations
- Spreadsheets
- Shipping and receiving understanding
- Problem-solving
- Valid Driver's license
- Time management
- Flexible schedule
- Loading and unloading
- Passenger transportation
- Facility management
- Calendar management
- Event coordination
- Team player
Certification
- CNA Certification
Timeline
Activities Director
Nottingham Heath and Rehab
05.2024 - 12.2024
Home Health Aide
Hearts At Home
02.2024 - 05.2024
Customer Representative
Sitel
10.2019 - 05.2022
Certified Nurse Assistant
Mission Pines Nursing & Rehabilitation Center
10.2018 - 10.2019
Driver
Uber Greenlight
11.2017 - Current
Restorative Aide
Riverbend Post Acute Rehabilitation
11.2017 - 11.2018
Certified Nursing Assistant
Medicalodges Post Acute Care Center
02.2016 - 11.2016
Certified Nursing Assistant
Lamar Court Assisted Living
09.2015 - 10.2015
Certified Nursing Assistant
villa saint joseph
12.2014 - 07.2015
Customer Specialist
apria healthcare
01.2014 - 12.2014
Certified Nursing Assistant
Villa St. Francis Catholic Care Center
11.2009 - 12.2012
CNA Certification - Health Careers
Kansas City Area Vocational-Technical School
- CNA Certification
High School Diploma -
Wyandotte High School
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