Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Leah Cruse

Canton,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Scheduler

Northside Hospital
03.2022 - 10.2023
  • Ensures patient information is complete and accurate; update patient profiles and scans required documents in ECW if necessary
  • Collects co-payments and outstanding balances
  • Manages patient monies collected and closes batches at end of day
  • Provides necessary release and HIPPA forms to patient for completion and signature
  • Informs clinicial staff or other appropriate parties of patient arrivals
  • Generates fee tickets when patients arrive and assembles patient charts for next day visits
  • Ensures patient referrals are obtained as required by managed care plans
  • Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
  • Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Office Manager
  • Meets or exceeds quality and productivity standards as set by the

Front Office Assistant & Referral Coordinator

Atlanta Gastroenterology Associates LLC.
09.2019 - 03.2022


  • Responsible for obtaining accurate documentation of patient information, management of physician schedules, coordination of referrals from Primary Care physicians and other specialists
  • Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
  • Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
  • Collects and records accurate patient information, diagnosis and procedure codes
  • Mails/Emails information packets to patients who are new to the practice
  • Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
  • Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients.
  • Answers emails and voicemails and returns patient calls in a timely and efficient manner
  • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
  • Acts a liaison between the office and referring physician practices and hospitals
  • Participates in staff meetings as directed by the Practice Manager.
  • Participates in marketing activities as directed by the Practice Manager
  • Possesses compassion for dealing with people who are ill and need help
  • Plan, prioritize, and complete multiple tasks
  • Work under pressure; assess, respond, and communicate issues in a timely manner
  • Communicate clearly with patients and coworkers through the telephone, email, and in-person

Self Contained MO/MOID Paraprofessional

Cherokee County School System
09.2016 - 09.2019
  • Ensures patient information is complete and accurate; update patient profiles and scans required documents in ECW if necessary
  • Collects co-payments and outstanding balances
  • Manages patient monies collected and closes batches at end of day
  • Provides necessary release and HIPPA forms to patient for completion and signature
  • Informs clinicial staff or other appropriate parties of patient arrivals
  • Generates fee tickets when patients arrive and assembles patient charts for next day visits
  • Ensures patient referrals are obtained as required by managed care plans
  • Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
  • Maintains clean and orderly waiting area; coordinates patient movement, reports problems or irregularities to Office Manager
  • Meets or exceeds quality and productivity standards as set by the Office Manager.
  • Laminated teaching materials to increase durability under repeated use.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Observed students' performance and recorded relevant data to assess progress.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Redirected students using Positive Behavior Support (PBS).
  • Worked with students with moderate to severe autism to increase life skills.
  • Monitored student performance to evaluate effectiveness of instructional strategies.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Provided individualized reading, writing and math instruction to support student development.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Maintained positive attitude and affirmatively communicated with each student.

Substitute Teacher, K-12

Cherokee County Board Of Education
09.2013 - 09.2016
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.
  • Operated computers or audio-visual aids to supplement presentations.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Education

Bachelor of Business Administration -

North Georgia College and State University
Dahlonega, GA

Skills

  • Attention to Detail
  • Energetic
  • Telephone Etiquette
  • Insurance Verification
  • Effective Multitasking
  • Strong Work Ethic
  • Medical Billing
  • Patient Scheduling
  • Organization and Time Management
  • EMR / EHR

Timeline

Scheduler

Northside Hospital
03.2022 - 10.2023

Front Office Assistant & Referral Coordinator

Atlanta Gastroenterology Associates LLC.
09.2019 - 03.2022

Self Contained MO/MOID Paraprofessional

Cherokee County School System
09.2016 - 09.2019

Substitute Teacher, K-12

Cherokee County Board Of Education
09.2013 - 09.2016

Bachelor of Business Administration -

North Georgia College and State University

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Leah Cruse