Leah Cunningham
Detroit
Summary
Dynamic Assistant Store Manager at Family Dollar with a proven track record in enhancing customer experience and driving sales performance. Skilled in inventory control and team leadership, I successfully implemented merchandising strategies that boosted product visibility, while fostering a collaborative environment that improved staff engagement and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Family Dollar
05.2020 - 05.2025
- Contributed to overseeing store operations, maintaining alignment with corporate standards.
- Trained and supervised team members to improve customer service standards and operational efficiency.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored inventory levels and coordinated restocking to maintain product availability.
- Implemented merchandising strategies to optimize product visibility and sales performance.
- Analyzed sales data to identify trends and recommend adjustments for achieving targets.
- Conducted performance evaluations and provided constructive feedback to staff members.
- Collaborated with management on strategic planning initiatives to drive store profitability.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Associate Degree in Business Administration -
American InterContinental University
Schaumburg, ILSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Upselling and cross selling
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
Timeline
Assistant Store Manager
Family Dollar
05.2020 - 05.2025
Associate Degree in Business Administration -
American InterContinental University