Summary
Overview
Work History
Education
Skills
Professional Training
Certification
Career Interests
Software and Applications
Timeline
Generic

Leah Dameron

Knoxville,Tennessee

Summary

Senior Consultant and Principal Trainer Leader with 16 years of extensive expertise in healthcare information technology, specializing in EHR implementation, system configuration, and workflow analysis. Demonstrates strong leadership and collaborative skills, effectively guiding cross-functional teams to optimize performance and project outcomes. Passionate about creating innovative training solutions and enhancing organizational learning through process improvement and strategic curriculum development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Advisory Services Senior Consultant

Optum
Brentwood, Tennessee
10.2023 - Current
  • Foster cross-functional collaboration, guiding a diverse team of 11 professionals to achieve project objectives and drive organizational success.
  • Facilitate bi-weekly team meetings, improving communication and productivity.
  • Conduct monthly one-on-ones with direct reports, prioritizing career development, and providing constructive feedback to nurture professional growth.
  • Assess and recruit candidates, from entry-level to seasoned professionals.
  • Designed a comprehensive onboarding checklist, enhancing new employee integration.
  • Mentor new hires, ensuring seamless integration into the team and organizational culture.
  • Track key performance indicators to optimize team efficiency and project outcomes.
  • Monitor utilization rates, implementing strategies to boost productivity, and profitability.

Advisory Services Consultant

Optum
Brentwood, Tennessee
01.2022 - Current
  • Developed the training team's standard operating procedures for educational requests and content creation by aligning key stakeholders, delineating responsibilities, and establishing clear timelines to enhance team efficiency and output.
  • Engineered standardized curriculum templates and comprehensive usage guidelines, forging cohesive training strategies that elevated organizational learning and development.
  • Collaborated with the training project manager to steer project direction and execute comprehensive training plans for a successful Community Connect acquisition.
  • Spearheaded curriculum redesign for Radiology, Cardiology, and Endoscopy, consolidating workflows to streamline maintenance and boost trainer efficiency.
  • Optimized Learning Home: Dashboard, conducting a comprehensive document audit that reduced supplemental materials by 52%, minimizing maintenance efforts.
  • Overhauled the training environment build for multiple clients, decreasing applications' mitosis patient load by 34%.
  • Partnered with implementation analysts and stakeholders to ensure training materials align with the enterprise platform and client workflows, ensuring seamless integration.
  • Actively participates in and supports the recruitment, onboarding, credentialing, and assistance efforts for the Credential Training Program, ensuring smooth integration and high standards for new trainees.

Senior Systems Analyst, IS Instructional Design, Radiant and Cupid

OhioHealth
Columbus, Ohio
09.2020 - 12.2021
  • Orchestrated and led the configuration of training environments and the creation of educational content for the Cardiac Cath Structured Reporting implementation across seven hospitals, ensuring seamless integration and optimal user adoption.
  • Spearheaded the educational design and developed a comprehensive intranet page, serving as the central training resource for clinical users at 11 hospitals and over 200 ambulatory clinics during the Radiology Decision Support implementation.
  • Lead instructional designer for multiple IS optimization projects, responsible for collaborating with operational stakeholders and analyst teams to identify training needs, mentoring, and supporting fellow instructional designers in developing and executing comprehensive training plans.

Systems Analyst, IS Instructional Design, Radiant and Cupid

OhioHealth
Columbus, Ohio
03.2020 - 12.2021
  • Led and facilitated the redesign of cardiology's core curriculum by partnering with operations and analyst teams to identify learning gaps, optimizing the overall training platform.
  • Conducted a thorough current state workflow analysis, delivering effective performance improvement solutions aligned with organizational standards to operational leadership.
  • Collaborated closely with a proficient cardiology trainer and consultant, providing guidance, and prioritizing tasks to ensure target deadlines were met.

Systems Analyst, IS Instructional Design, Radiant

OhioHealth
Columbus, Ohio
11.2018 - 12.2021
  • Managed three full lifecycle implementations, overseeing workflow discovery, user role evaluations, training assignments, and go-live support, ensuring seamless system integration.
  • Coordinated team meetings with trainers and analysts to validate system functionality and incorporate enhancements into the curriculum, fostering cross-functional cooperation.
  • Mentored trainers and clinical informaticists, ensuring accurate delivery of training materials to end users, enhancing overall system proficiency.
  • Designed new training materials and enhanced existing education to align with operational changes, improving user adoption and system utilization.
  • Evaluated training requests to recommend optimal training plans and system access, streamlining user onboarding, and enhancing operational efficiency.
  • Optimized end-user support by analyzing technical issues and developing educational solutions, enhancing system proficiency and operational efficiency.

Informatics Systems Specialist

Nationwide Children's Hospital
Columbus, Ohio
06.2016 - 03.2018
  • Supported PACS and VR administrators in daily operations, system maintenance, and upgrades to ensure peak performance and reliability.
  • Meticulously investigated and resolved complex system issues, maintaining optimal performance of clinical imaging areas, and enhancing overall operational efficiency.
  • Facilitated cross-functional teamwork between radiology and IS leadership, ensuring seamless problem management and workflow optimization across departments.
  • Prepared and delivered technical and educational materials on radiology systems and clinical applications to enhance teams' and end users' system knowledge.
  • Partnered with the quality management team to pinpoint inefficiencies, proposing and implementing solutions for improved radiology department operations.
  • Developed and implemented quality assurance measures, driving programmatic growth in the radiology department through data-driven improvements.

Systems Analyst

Wexner Medical Center at The Ohio State University
Columbus, Ohio
01.2014 - 05.2016
  • Independently configured, tested, and supported the full life cycle implementation of the Radiant Mammography Module, ensuring seamless integration and optimal system performance.
  • Fostered cross-functional teamwork, liaising with the Enterprise Data Warehouse team to develop precise Mammography Reports for leadership decision-making.
  • Pioneered tailored educational materials for the Radiant Mammography Module, enhancing knowledge transfer to clinical applications staff and mammography leaders.
  • Collaborated closely with PACS and Interface teams to align discrete data, ensuring smooth and efficient information exchange between systems.
  • Served as the Radiant Security Liaison, safeguarding system integrity and access control.
  • Successfully executed 2 system upgrades and supported 2 Community Connect acquisitions, driving efficiency and expanding system capabilities.
  • Provided critical support for a 12-month Vendor Neutral Archive (VNA) implementation in non-radiology specialty departments, significantly improving efficiency and data integration.

Education

Bachelor of Sciences - Radiological Sciences and Therapy

The Ohio State University
Columbus, OH
06.2008

Skills

  • EHR implementation
  • Project management
  • Cross-functional collaboration
  • Team leadership & development
  • Training design
  • Curriculum development
  • Training optimization
  • Strategic planning
  • System configuration
  • Workflow Analysis
  • Technical support
  • Analytical thinking
  • Issue troubleshooting
  • Risk assessment
  • Process optimization
  • Quality management
  • Onboarding and mentoring
  • Professional development coaching
  • Conflict resolution

Professional Training

  • PowerScribe Reporting, Nuance, 11/01/17, Melbourne, FL
  • PACs Administrator, Medical Technology Management Institute, 08/01/13, Milwaukee, WI

Certification

  • Epic Cupid Curriculum, Epic University, 03/01/20, Verona, WI
  • Epic Radiant and Cupid Training Environment Build, Epic University, 05/01/19, Verona, WI
  • Epic Radiant Curriculum, Epic University, 04/01/19, Verona, WI
  • Epic Cogito Tools Administration, Epic University, 06/01/17, Verona, WI
  • Epic Radiant Breast Imaging, Epic University, 10/01/14, Verona, WI
  • Epic Radiant Administration, Epic University, 04/01/17, Verona, WI
  • American Registry of Radiological Technologists (ARRT) | Mammography, 06/01/09
  • American Registry of Radiological Technologists (ARRT) | Radiology, 06/01/08

Career Interests

  • Training Program Strategic Design & Management
  • Implementation Training Project Management
  • ELearning Design & Development
  • MST Coordinator & Build
  • Interactive eLearning Design & Development
  • Training Optimizations & Efficiencies

Software and Applications

  • Word
  • Excel
  • PowerPoint
  • Visio
  • Teams
  • OneNote
  • SnagIT
  • Adobe
  • Power BI
  • SCCM Remote Client
  • Bomgar
  • Healthsteam (LMS)
  • Thought Industries (LMS)
  • ServiceNow
  • SmartSheets

Timeline

Advisory Services Senior Consultant

Optum
10.2023 - Current

Advisory Services Consultant

Optum
01.2022 - Current

Senior Systems Analyst, IS Instructional Design, Radiant and Cupid

OhioHealth
09.2020 - 12.2021

Systems Analyst, IS Instructional Design, Radiant and Cupid

OhioHealth
03.2020 - 12.2021

Systems Analyst, IS Instructional Design, Radiant

OhioHealth
11.2018 - 12.2021

Informatics Systems Specialist

Nationwide Children's Hospital
06.2016 - 03.2018

Systems Analyst

Wexner Medical Center at The Ohio State University
01.2014 - 05.2016

Bachelor of Sciences - Radiological Sciences and Therapy

The Ohio State University

Similar Profiles

CREATE PROFILE
Leah Dameron