Leah DeHart
Fort Myers,FL
Summary
Proactive Sandwich Artist, Caretaker, Customer Service Cashier, and Server with extensive experience in food preparation, cash handling, and customer service. Demonstrated success in improving service speed, maintaining hygiene standards, and resolving customer complaints professionally. Skilled in POS systems, team collaboration, and inventory management, offering a strong commitment to customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Sandwich Artist
Loves Travel Stop
03.2021 - 07.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Collaborated with management to address customer feedback, improving overall satisfaction.
Caretaker
Ambercare Home Health
02.2020 - 05.2021
- Remained alert to problems or health issues of clients and competently responded.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
- Promoted culture of respect and empathy, leading by example and setting positive tone.
- Facilitated supportive community atmosphere, fostering strong relationships among residents.
- Developed garden area for residents, enhancing their outdoor enjoyment and activity options.
- Coordinated with healthcare professionals to provide comprehensive care for residents.
- Developed personalized care plans, addressing unique needs of each resident.
- Improved property security with implementation of updated surveillance system.
- Increased resident satisfaction, listening to feedback and making necessary adjustments.
- Trained new staff members, ensuring high standard of care across team.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Enhanced residents' quality of life by organizing weekly social activities and outings.
- Maintained safe and clean environment, ensuring compliance with health and safety standards.
- Implemented volunteer program, increasing community engagement and support for residents.
- Conducted daily health checks on residents, providing peace of mind for families.
- Organized transportation for residents to appointments, improving access to essential services.
- Managed medication schedules for residents to ensure timely and accurate administration.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
- Negotiated with vendors for better rates on supplies, reducing operational costs.
- Improved communication with families, providing regular updates on their loved ones' care.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Established and enforced safety protocols and guidelines for staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Monitored staff performance and provided feedback to drive productivity.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Customer Service Cashier
Quick Stop Gas Station
05.2020 - 12.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Enhanced customer experience by providing prompt and accurate transactions.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced store security by identifying and reporting suspicious activities.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Collaborated with team members to maintain smooth operations during peak hours.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Server
Village Inn
01.2020 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Managed inventory of dining supplies to prevent shortages during service.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Streamlined order-taking process to minimize wait times for diners.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Improved dining experience by providing prompt, attentive service to guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
High School Diploma -
Monroe High School
Tehachapi, CA06.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cleaning and organization
- Reliability and punctuality
- Food Preparation
- Cash handling proficiency
- Effective multi-tasking
- Multitasking and Prioritizing
- Cash Handling
- Customer Satisfaction Focus
- Attention to Detail
- Dependable and honest
- Cleanliness and hygiene
- Patience and Empathy
- Efficient Work Pace
- Cleaning and sanitization
- Money Handling
- Equipment Cleaning
- Menu Memorization
- Guest service
- Taking and Preparing Orders
- Task Prioritization
- Sandwich preparation
- Phone and Online Order Processing
- Food service standards
- Order Accuracy
- Heavy Lifting
- Professionalism and Courtesy
- POS System Operation
- Order Management
- Safe Food Handling
- Food safety knowledge
- Creativity and Innovation
- Continuous learning mindset
- Product Upselling
- POS system use
- Health and safety compliance
- POS Systems
- Store Opening and Closing
- Sandwich Preparation Expertise
- Inventory Counts
- Interpersonal Communication
- Concise time management
- Product Stocking and Rotation
- Food Preparation Standards
- Task Delegation
- Salesmanship abilities
- Equipment Operation
- Staff Training
- Performance Improvement
- POS system expertise
- Payment Processing
- Flexible Schedule
- Cooking
- Operations Support
- Ingredient Stocking Abilities
- Meal Preparation
- Food storage practices
- Station Setup
- Knife handling skills
- Portion Control
- Menu Recommendations
- Food handling certification
- Ingredient inspection
- Quality Control
- Equipment monitoring
- Supplies Monitoring
- Order delivery practices
- Quality control measures
- Cross-Training Experience
- Recipes and menu planning
- Food presentation techniques
- Multitasking and Organization
- Cleaning
- Cleaning and sanitizing
- Team Player
- Adaptability and Flexibility
- Order Taking
- Collaboration and Teamwork
- Cleaning and sanitation
- Team Leadership
- Training and Motivation
- Customer Relations
- Basic Math
- Dependable and Cooperative
- Supply Restocking
- Critical Thinking
- Dishwashing
- Foodservice
- Customer Transactions
- Handling Complaints
- Opening and closing procedures
- Customer Needs Assessment
- Slicer Operation
- Payment Transactions
- Resolving Complaints
- [State] Food Handler Certified
- Stocking and Replenishment
Timeline
Sandwich Artist
Loves Travel Stop
03.2021 - 07.2021
Customer Service Cashier
Quick Stop Gas Station
05.2020 - 12.2020
Caretaker
Ambercare Home Health
02.2020 - 05.2021
Server
Village Inn
01.2020 - 02.2020
High School Diploma -
Monroe High School
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