LEAH DUKES
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
SAW Enterprises
05.2023 - 01.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Owner
SILVER LINING CREATIONS BY LEAH LLC, RIDGEVILLE
05.2017 - 05.2023
- Take orders daily from customers, ensuring to get full details so that they are satisfied.
- Send out invoices to all customers and input all information into Quick Books.
- Make custom tumbler cups, t-shirts, wood décor, and many other gift items daily.
- Keep a well-organized system to organize all inventory, incoming and outgoing orders, ordering and receiving of all supplies.
- Work diligently to ensure that all customer's orders are as they ordered and delivered to them when they are needed.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Office Manager, Client Specialist
SAW ENTERPRISES, CHARLESTON
08.2012 - 05.2017
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
Sales Associate
COMMUNICATIONS AND ELECTRONICS, CHARLESTON, SC, UNITED STATES
09.2010 - 06.2012
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Administrative Assistant
ENERGY INCORPORATED, NORTH CHARLESTON
10.2007 - 02.2009
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Sales Associate
ZALE'S JEWELERS, CHARLESTON, SC, UNITED STATES
02.2005 - 03.2007
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Accounting
Strayer University
Washington, DC11.2027
Skills
- Staff Management
- Staff Hiring
- Office Management
- Data Entry
- Billing
- Employee Supervision
- Customer Service
- Administrative Support
- Team Supervision
Timeline
Office Manager
SAW Enterprises
05.2023 - 01.2024
Owner
SILVER LINING CREATIONS BY LEAH LLC, RIDGEVILLE
05.2017 - 05.2023
Office Manager, Client Specialist
SAW ENTERPRISES, CHARLESTON
08.2012 - 05.2017
Sales Associate
COMMUNICATIONS AND ELECTRONICS, CHARLESTON, SC, UNITED STATES
09.2010 - 06.2012
Administrative Assistant
ENERGY INCORPORATED, NORTH CHARLESTON
10.2007 - 02.2009
Sales Associate
ZALE'S JEWELERS, CHARLESTON, SC, UNITED STATES
02.2005 - 03.2007
Bachelor of Science - Accounting
Strayer University
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