Leah Dulin
Hot Springs,SD
Summary
With over 17 years of experience, including a pivotal role at West River Monument Company. I excel at exceptional customer service and healthcare support. Skilled at multitasking and independent work. I bring a blend of empathetic care and efficient, Detail-orientated service standards to any team.
Overview
26
26
years of professional experience
Work History
PCA
Interim
05.2021 - Current
- I work as a personal healthcare assistant for several patients in their homes
- My patients may be elderly, disabled or have diagnosis such as Parkinson’s, cancer or diabetes
- My position includes shopping, organizing, completing errands
- If needed I assist with bathing, dressing and personal care
- Remind patients of medications and perform hands on care
- Importance on reduced risks of patient infection and cross contamination
- Provide a caring and supportive environment
- Comply with all company guidelines
- I am required to document any and all pertinent information
- I work independently/alone and report to my supervisors
- This position requires me to be accountable and self-motivated to work in a complete and timely manner
- It is important to possess empathy and honesty.
Southern Hills Branch Manager
West River Monument Company
10.2007 - 12.2020
- This position was for Monument sales and customer service
- I scheduled appointments, met with customers, responded to emails and phone calls
- Organize and maintain customer records
- The position also included helping design monuments and marking locations in the planned cemetery
- Managed, supported and grew business relationships with new and existing accounts
- Provided supportive link between customers and internal operations
- Monitored key dates to ensure information is obtained and complete by deadlines
- Customer care was of utmost importance.
PCA
Rapid Regional Hospice and Home Health
11.2003 - 05.2004
- A home healthcare certified nurse assistant
- I visited patients that were disabled or ill in their homes to assist in shopping, cooking, bathing, dressing and personal hygiene
- Maintain a supportive and caring relationship with patient
- Documented blood pressure, temperature and pulse
- I worked independently and reported to my immediate managers
- Complied with all guidelines and regulations
Head Teacher/Manager
Colstrip Parks and Recreation
10.2002 - 06.2003
- Maintained an after-school program
- Created lesson plans based on course objectives
- Used classroom observations to create written assessments of student performance
- Managed employees
- Hired employees, set schedules and implemented in-service educations
- Consulted with parents to build and maintain a positive support network and continuing education strategies
- Create positive relationships with students, parents and staff.
Head Teacher
Your Child Center
10.1998 - 08.2002
- Maintain my classroom along with supervising fellow teachers
- Create lesson plans and approve staff lesson plans
- Promote physical, academic, social and emotional progress and record and maintain individual files
- Establish and continue close relationships with students, parents, staff and management
- Apply play-based strategies to provide a diverse approach to learning
- Create a well-controlled classroom and center by clearly outlining expectations and reinforcing positive behaviors.
Education
High school or equivalent -
Greybull High School
Wyoming, WY05.1988
Other -
Child Connections
SD, SD08.2001
Other -
Interim Education
SD, SD08.2024
Skills
- Outstanding customer service skills to build customer loyalty, satisfaction and retention 10 years
- Ability to multitask and work independently - 10 years
- Record keeping strengths - 10 years
- Educated and experienced in healthcare and understand medical Terminology- 10 years
- Ability to work in fast-paced environment and think quickly - 10 years
- Punctual, reliable and quick learner - 10 years
- Service standard compliance - 10 years
Timeline
PCA
Interim
05.2021 - Current
Southern Hills Branch Manager
West River Monument Company
10.2007 - 12.2020
PCA
Rapid Regional Hospice and Home Health
11.2003 - 05.2004
Head Teacher/Manager
Colstrip Parks and Recreation
10.2002 - 06.2003
Head Teacher
Your Child Center
10.1998 - 08.2002
High school or equivalent -
Greybull High School
Other -
Child Connections
Other -
Interim Education
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