Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LEAH EHRLICH

STATEN ISLAND,NY

Summary

Highly motivated and dedicated professional seeking to utilize twenty years of combined customer service skills and office management experience to best achieve company goals.


QUALIFICATIONS: Detail oriented and proficient at record/data management. Excellent interpersonal, communication and multi-tasking abilities. Ability to work independently in a fast- paced setting.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Sixtrees Ltd.
11.2015 - Current
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Determined customer needs and interests to recommend specific product ideas according to desired category, color, theme and style.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Recorded accurate and efficient records in customer database.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Gathered, reviewed and input inventory reports according to style, theme, category each day using Oakstreet software.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Office Manager / Medical Biller

Dr. Harvey Mermelstein / Pediatrics
07.2000 - 07.2015
  • Responsible for all aspects of office management and coordination ensuring smooth running and cost effective environment in all respects.
  • Medical Coding and Billing / Insurance claims and reimbursements.
  • Communicated daily with patients by responding to grievances, inquiries, assessed situations and options to determine the most appropriate/expeditious course of action.
  • Responsible for note taking, documenting and chart completeness for all patient encounters.
  • Trained new employees; assisted staff members in developing skills essential for quality performance as well as educating staff in becoming HIPPA compliant.
  • Implemented EHR (electronic health records) into the practice through E-Clinical software.
  • Supervised and confirmed strict adherence to CLIA and OSHA in our laboratories.
  • Colaberated closely with a wide range of insurance companies and pharmaceutical representatives.
  • Medical research and presentation of findings in clear and concise manner.
  • Provided patients with clinical and administrative assistance.
  • Reporting and maintenance of Citywide Immunization Registry (CIR).
  • Responsible for hiring, retaining and dismissal of employees.

Office Manager

L & M Dairy, Inc
01.1990 - 01.2000
  • Negotiated contracts for new accounts.
  • Facilitated staff planning meetings, promoting a high level of achievement, while delegating duties in accordance with employee’s abilities.
  • Extensive customer contact with ability to resolve conflicts.
  • Implemented creative and innovative strategies to increase sales.
  • Oversaw all facets of inventory control / purchasing functions

Education

Certification Medical Coding & Billing - Medical Insurance Coding & Billing

Mohawk Valley Community College
Utica, NY
2003

Bachelor of Arts - Phsycology

Brooklyn College of The City University of New York
Brooklyn, NY
1988

Skills

  • Excellent interpersonal, communication and multi-tasking abilities
  • Understanding customer needs
  • Top notch customer relations
  • Calm and Professional Under Pressure

Certification

Certificate Degree in Medical Coding and Billing from Mowhawk Valley Community College Completed Medical Transcription course

Timeline

Customer Service Specialist

Sixtrees Ltd.
11.2015 - Current

Office Manager / Medical Biller

Dr. Harvey Mermelstein / Pediatrics
07.2000 - 07.2015

Office Manager

L & M Dairy, Inc
01.1990 - 01.2000

Certification Medical Coding & Billing - Medical Insurance Coding & Billing

Mohawk Valley Community College

Bachelor of Arts - Phsycology

Brooklyn College of The City University of New York

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LEAH EHRLICH