Summary
Overview
Work History
Education
Skills
Timeline
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Leah Eissinger

Virginia Beach,Virginia

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer requirements. Team oriented, organized professional seeking a career in administrative and logistics support.

Overview

5
5
years of professional experience

Work History

Team Lead

Rack Room Shoes
Virginia Beach, VA
06.2020 - Current
  • Performs duties as a Brand Ambassador consistently modeling and upholding the company’s Core Values
  • Works with management team to develop a staff incentive program to increase individual motivation and promote teamwork
  • Responsible for exceeding sales goals, building store traffic, converting Guests, interacting with the product line, and promoting campaigns and contests to drive brand awareness and lasting customer relationships
  • Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
  • Acts as a liaison between store associates and store leadership to create a fun and collaborative work environment
  • Assists with store operational duties including inventory, ordering, processing refunds/exchanges, staff training, e-mailing/calling Guests, and opening/closing duties
  • Maintains a safe and productive shopping and working environment
  • Handles complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Adhere to communication procedures, guidelines, and policies
  • Greets customers warmly and ascertain problem or reason for calling

Cashier/Seasonal Manager/Support Specialist/Ambassador

A.C. Moore
Virginia Beach, VA
10.2019 - 03.2020
  • Operated POS cash register, and balance cash drawers often containing $30,000.00+
  • Responsible for a balanced cash drawer at the opening and closing of a shift
  • Assisted with monthly floor sets in which the team was responsible for restocking the store with over 2,000 items of new merchandise
  • Resolved customer complaints and provide expert knowledge regarding products
  • Meticulously handled high volume sales of $25,000+ on a daily basis
  • Handled POS transactions, customer service, and inventory orders
  • Performed any other administrative tasks as directed by management
  • Reported to management any situation or condition that jeopardizes the safety, welfare, or integrity of the company, its employees, or customers

Cashier

HobbyTown USA
Virginia Beach, VA
07.2018 - 06.2019
  • Responsible for following all company standards in regards to paperwork, cash management and loss prevention
  • Served customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
  • Demonstrated product presentation and had full knowledge of all features of the product line
  • Operated the POS register, served as cashier as well as performing sales associate duties
  • Assisted with cost control and conducting product inventory
  • Adhered to communication procedures, guidelines, and policies
  • Utilize computer technology to handle high call volumes

Cashier/Customer Service

Dollar Tree
Virginia Beach, VA
04.2018 - 09.2018
  • Operated the POS register, serve as cashier as well as performing sales associate duties
  • Trained employees on point-of-sale (POS) systems and store operations
  • Addressed customer service and product concerns, taking corrective measures according to company policy
  • Checked out Customers, Handling Money, Answering Phones, Cleaning, Counting down the drawer, Balancing Registers, Stock, Oversee any customer issues
  • Built sustainable relationships of trust through open and interactive communication with colleagues

Sales Associate

Forever 21
Virginia Beach, VA
08.2017 - 01.2018
  • Maximized customer satisfaction by providing assistance with purchases, locating items, and signing up for reward programs
  • Trained new team members in cash register operations, stock/inventory procedures, and customer service
  • Maintained store cleanliness and product displays according to company guidance
  • Delivered consistent and dedicated service through direct customer engagement
  • Directly involved with merchandise returns, exchanges
  • Verified eligibility based on company policies
  • Greeted customers warmly and ascertain problem or reason for calling
  • Built sustainable relationships of trust through open and interactive communication with colleagues

Sandwich Artist/Cashier

Virginia Beach, VA
06.2017 - 08.2017
  • Took food orders from customers and prepared foods requiring short preparation times, according to customer requirements
  • Performed food preparation tasks, such as making sandwiches, carving meats, making soups or salads, baking bread or desserts, and brewing coffee or tea
  • Used register to record orders, collect payment, and provide customers with change
  • Restocked kitchen supplies, rotated food, and stamped the time and date on food in coolers.

Hostess

Coyote Cafe 51
Virginia Beach, VA
03.2017 - 06.2017
  • Organized and scheduled reservations for customers daily, both over the phone and online
  • Presented the restaurant’s daily specials to guests, providing an excellent customer service/ dining experience
  • Communicated with customers and restaurant staff to guarantee all concerns were promptly addressed
  • Ensured dining experiences ran smoothly by checking on guests and informing servers and management of any guest concerns
  • Assisted in preparing the dining area prior to each service
  • Go the extra mile to engage customers/colleagues

Hostess

IHOP
Virginia Beach, VA
02.2017 - 03.2017
  • Greeted daily guests and escorted them to their tables
  • Monitored seating/table rotation and assignments, ensuring fair seating for servers and prompt service for customers
  • Worked directly with customers and staff to ensure customer satisfaction remained a top priority
  • Went the extra mile to engage customers/colleagues

Shift Leader

Skinny Dip
Virginia Beach, VA
08.2016 - 01.2017
  • Assisted Team Members as necessary to prepare food, provide service, and maintain a clean restaurant
  • Ensured Quality/Service/Cleanliness standards were maintained at all times during shift
  • Took corrective action immediately on any deficiencies in order to ensure store was operated according to company policy
  • Fostered and promoted a cooperative working climate, maximizing productivity and employee morale
  • Utilized register to record orders, collect payment, and provided customers with change
  • Performed any other administrative tasks as directed by management
  • Responsible for a balanced cash drawer at the opening and closing of a shift

Education

High School Diploma -

Landstown High School
Virginia Beach, Virginia
05.2016

Skills

  • Sales expertise
  • Complaint resolution
  • Client Service
  • Good Telephone Etiquette
  • Daily workflow improvement
  • Administrative support
  • Receiving support
  • Organization

Timeline

Team Lead

Rack Room Shoes
06.2020 - Current

Cashier/Seasonal Manager/Support Specialist/Ambassador

A.C. Moore
10.2019 - 03.2020

Cashier

HobbyTown USA
07.2018 - 06.2019

Cashier/Customer Service

Dollar Tree
04.2018 - 09.2018

Sales Associate

Forever 21
08.2017 - 01.2018

Sandwich Artist/Cashier

06.2017 - 08.2017

Hostess

Coyote Cafe 51
03.2017 - 06.2017

Hostess

IHOP
02.2017 - 03.2017

Shift Leader

Skinny Dip
08.2016 - 01.2017

High School Diploma -

Landstown High School

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Leah Eissinger