Leah Engelhart
Whittier,CA
Summary
Dependable and adaptable professional with 10+ years in customer service. Proven ability to enhance customer satisfaction and resolve issues effectively in a high paced and sensitive environment. Looking for the opportunity to advance my skillset in Healthcare.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Food and Beverage Culinary Person
Disneyland Resort
Anaheim, CA
12.2023 - Current
- Provide exemplary customer service by engaging with guests. Listening and understanding individual preferences and making knowledgeable recommendations.
- Enhance customer satisfaction by efficiently processing food and beverage orders, handling cash/ card payments, and preparing food and beverage orders.
- Support team members by multitasking effectively between cashier duties and other positions.
- Communicate effectively and professionally handling guest complaints and service resolution
Special Education Instructional Aide
East Whittier City School District
Whittier, CA
2022 - Current
- Assist students with disabilities in daily activities, promoting independence, and behavior management.
- Implement individualized education plans (IEPs) under direction of special education teacher. Adapt lessons and materials to accommodate for individualized learning.
- Facilitate daily lessons and group activities when teacher was unavailable.
- Monitor student progress and behavior through data collection and reports.
Behavior Technician
Center for Autism and Related Disorders, Inc
Santa Fe Springs, CA
10.2020 - 06.2023
- Implement individualized behavior plans and skill development lessons created by case supervisor.
- Assist in data collection to track client's progress and treatment effectiveness.
- Provide direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills.
- Implement crisis intervention strategies when necessary to maintain a safe environment during high-stress situations.
- Develop strong rapport with clients and their families, promoting trust and open communication.
- Train newly hired employees in how to understand behavior plans, execute lessons, and effectively take data.
- Adhere to HIPPA regulations
Education
Bachelor of Science - Linguistics
California State University, Long Beach
Long Beach, CA12-2017
Skills
- Leadership
- Dependable and responsible
- Positive attitude
- Flexible and adaptable
- Excellent communication
- Problem resolution
- Teamwork and collaboration
Certification
- Certified CPR/ First Aid
- Phlebotomy Technician Training 3/20/26
- Phlebotomist Technician 1 License Pending
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Culinary Person
Disneyland Resort
12.2023 - Current
Behavior Technician
Center for Autism and Related Disorders, Inc
10.2020 - 06.2023
Special Education Instructional Aide
East Whittier City School District
2022 - Current
Bachelor of Science - Linguistics
California State University, Long Beach