Leah Escamilla
Server And Bartender
2540 2nd Ave, Apt 3, Sacramento,CA
Summary
I'm motivated with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level a position in a dental office to start my career. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Server and Bartender
Cafe Bernardo - R15
Sacramento, CA
02.2022 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
Server and Expeditor
OneSpeed
Sacramento, CA
01.2022 - Current
- Addressed supply problems and developed creative solutions to prevent delays.
- Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
- Requisitioned materials to restock inventory and obtain goods for service.
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
Hostess
Jungle Bird
Sacramento, CA
04.2022 - 08.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shopper and Driver
Instacart
Sacramento, CA
06.2021 - 02.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Head Cashier
Sprouts Farmers Market
Sacramento, CA
04.2020 - 09.2021
- Facilitated and logged store opening, closing and shift changes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered customer questions and helped find specific items.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Built and implemented training strategies to optimize team performance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Alleviated customer service needs with policy-appropriate solutions.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
Manager
Thai Canteen
Sacramento, CA
10.2015 - 06.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Accomplished multiple tasks within established timeframes.
- Monitored expenditures to mitigate risk of overages.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Department Manager
McDonald's
Sacramento, CA
02.2013 - 12.2016
- Evaluated suppliers to maintain cost controls and improve operations.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Secretary
N8 Touch Massage And Alward Chiropractic
Sacramento, CA
05.2013 - 04.2014
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients.
- Offered technical support and troubleshot issues to enhance office productivity.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
Dental Assistant Intern
Pleasant Grove Dental
Roseville, CA
01.2012 - 07.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented and maintained patient information and health background.
- Performed general chair-side duties for dentist and hygienist.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Accurately entered patient clinical data into computer to update charts.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images for review by dentist.
Education
High School Diploma -
Options For Youth
Sacramento, CA 07.2012 - 11.2012
Some Study -
Mira Loma High School
Sacramento, CA 08.2008 - 07.2012
Skills
Memorization
Food and Beverage Pairing
Guest Service
Sales Expertise
Cash Handling
Filing
Organization and Time Management
Scheduling
Cummunication
10-Key
References
Jennifer Lewis
General Manager at Cafe Bernardo – R15
(916) 606-4760
Aaron Amaro
Manager at One Speed
(916) 717-0391
aaronmichaelamaro@gmail.com
Justin Temple
Head Cashier at Sprouts
(916) 578-7109
Ann Kananurak
Owner of Thai Canteen
(530) 574-7197
thaicanteen.midtown@gmail.com
Margarita Rosas
Previous Manager at McDonald’s
(415) 707-9091
rosasmargo94@gmail.com
Debbie Wulfert
SR Records & Report Clerk at Mira Loma High
(916) 971-7465
dwulfert@sanjuan.edu
Timeline
Hostess
Jungle Bird
04.2022 - 08.2022
Server and Bartender
Cafe Bernardo - R15
02.2022 - Current
Server and Expeditor
OneSpeed
01.2022 - Current
Shopper and Driver
Instacart
06.2021 - 02.2022
Head Cashier
Sprouts Farmers Market
04.2020 - 09.2021
Manager
Thai Canteen
10.2015 - 06.2020
Secretary
N8 Touch Massage And Alward Chiropractic
05.2013 - 04.2014
Department Manager
McDonald's
02.2013 - 12.2016
High School Diploma -
Options For Youth
07.2012 - 11.2012
Dental Assistant Intern
Pleasant Grove Dental
01.2012 - 07.2012
Some Study -
Mira Loma High School
08.2008 - 07.2012