Leah Fairbrother
Santa Maria,CA
Summary
Reliable Shift Leader with 3 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Detail-oriented and people-friendly, strives for excellent customer service and creating a positive work environment.
Overview
3
3
years of professional experience
Work History
Shift Lead
Plato's Closet
02.2020 - 02.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Server
Hitching Post II Restaurant & Winery
08.2018 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Seasonal Worker
TJ Maxx
10.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Arts - English
Allan Hancock College
Santa Maria, CAHigh School Diploma -
Orcutt Academy
Orcutt, CA06.2014
Skills
- Rewards Programs
- Demand Fulfillment
- Shift Work
- Corrective Actions
- Safe Work Practices
- Data Accuracy
- Work Delegation
- General Housekeeping
- Rewards Tracking
- Effective Listening and Communication
- Guest Satisfaction
- POS Inventory System Operation
Languages
ASL
Elementary
Timeline
Shift Lead
Plato's Closet
02.2020 - 02.2021
Server
Hitching Post II Restaurant & Winery
08.2018 - 11.2019
Seasonal Worker
TJ Maxx
10.2017 - 01.2018
Associate of Arts - English
Allan Hancock College
High School Diploma -
Orcutt Academy
Similar Profiles
Marlee FlemingMarlee Fleming
Sales Associate at Plato's ClosetSales Associate at Plato's Closet
Hope BowenHope Bowen
Sales Associate at Plato's ClosetSales Associate at Plato's Closet
Isis HannaIsis Hanna
Buyer/Stylist Support at Plato's ClosetBuyer/Stylist Support at Plato's Closet
Madelyn MackMadelyn Mack
Shift Leader at Plato's ClosetShift Leader at Plato's Closet
Desirae CarlonDesirae Carlon
Juvenile Institution Officer at Santa Barbara County Probation DepartmentJuvenile Institution Officer at Santa Barbara County Probation Department