Leah Fernandez
Saint Paul,MN
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 26 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff.
Overview
22
22
years of professional experience
Work History
Human Services Specialist 2
State Of Minnesota
08.2012 - Current
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
Behavioral Health Specialist
Ramsey County Human Services
09.2003 - 03.2010
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Used county information services to document patient information, progress notes, and treatment plans.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Identified appropriate treatment resources and recommended patients and children for these services.
Education
Bachelor of Science - Behavioral Health
College of St. Catherine
05-2000
Skills
- Structured training presentation
- Client support expertise
- Skilled in customer interactions
- Client meetings
- Technical support
- Community Engagement
Timeline
Human Services Specialist 2
State Of Minnesota
08.2012 - Current
Behavioral Health Specialist
Ramsey County Human Services
09.2003 - 03.2010
Bachelor of Science - Behavioral Health
College of St. Catherine
Personal Information
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