Leah Ferrer
El Paso
Summary
Detail-oriented Data Steward with expertise in data governance and quality management. Proven track record in documentation development and team training to ensure data integrity and compliance. Results-driven with expertise in data governance, quality management, and auditing. Proven track record in developing documentation and workflows to enhance data integrity and support cross-functional collaboration. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Data Steward
Fourth
El Paso
01.2019 - Current
- Managed data quality across multiple databases and systems to ensure accuracy and integrity.
- Conducted regular audits to uphold data standards and governance policies.
- Collaborated with cross-functional teams to address and resolve data discrepancies.
- Developed and maintained comprehensive documentation for data management processes.
- Trained staff on best practices for data entry and management.
- Created workflows for data ingestion, transformation, loading, validation, and archiving processes.
- Collaborated with cross-functional teams to resolve data discrepancies.
- Managed data quality across multiple databases and systems.
- Conducted regular audits to maintain data integrity and accuracy.
- Developed and maintained documentation for data management processes.
- Analyzed data systems and presented weekly reports to management.
- Created and maintained required databases, spreadsheets and tracking mechanisms.
- Provided support during design phase of new projects including creating high level designs and detailed mappings documents.
- Assisted with troubleshooting problems related to database performance issues and data discrepancies.
Regional Coordinator
Portfolio Resident Services
Austin
12.2017 - 12.2018
- Coordinated community engagement activities across multiple residential locations.
- Facilitated communication between residents and service providers.
- Developed training materials for staff on resident support services.
- Implemented scheduling systems for program events and workshops.
- Managed volunteer recruitment efforts to enhance community involvement.
- Organized outreach programs to promote resident services awareness.
- Maintained accurate records of resident interactions and feedback.
- Collaborated with local organizations to improve resource accessibility for residents.
- Coordinated with the corporate office on regional initiatives, budgeting and resource allocation.
- Organized training sessions for staff members to improve their skills and knowledge of company policies and procedures.
- Reviewed monthly revenue statements from each branch in order to ensure accuracy of data.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to operations.
- Managed the recruitment process for new hires in the region, including interviewing potential candidates.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Educational Assistant
Round Rock ISD
Round Rock
09.2015 - 06.2016
- Assisted teachers in classroom management and student engagement activities.
- Provided support to students with special needs during lessons and activities.
- Monitored student progress and behavior during classroom instruction.
- Facilitated small group activities to enhance learning experiences.
- Participated in staff meetings to discuss student development strategies.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Helped students master learning concepts through one-on-one and small group tutoring.
Technical Support Advisor
Apple
Round Rock
10.2012 - 03.2015
- Provided technical support for Apple products through various communication channels.
- Diagnosed hardware and software issues efficiently for customer resolutions.
- Documented customer interactions in the internal support system for future reference.
- Collaborated with engineering teams to address recurring product issues effectively.
- Educated customers on product features and best practices for optimal usage.
- Ensured compliance with Apple's customer service standards during all interactions.
- Ensured compliance with corporate security policies at all times.
- Trained users on how to use various software applications or operating systems.
- Identified, researched and resolved technical issues for customers.
Instructional Assistant
Sacramento Unified School District
Sacramento
09.2005 - 10.2012
- Assisted teachers in preparing instructional materials and classroom activities.
- Supported students with individualized learning plans and academic needs.
- Monitored student behavior and maintained a positive learning environment.
- Supervised small groups during lessons and facilitated peer interactions.
- Provided classroom support throughout planned instruction and individual lessons.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Delivered instruction individually or in small groups with support from instructor.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Attended training sessions on best practices for working with students with special needs.
- Maintained records of student performance according to school policies and procedures.
- Organized data collection systems using technology such as spreadsheets or databases.
- Graded exams, assignments and essays and recorded grades.
- Set up and assisted with audiovisual equipment operation.
Education
Some College (No Degree) -
American River College
Sacramento, CASkills
- Data governance
- Data auditing
- Data quality management
- Data documentation
- Data workflow design
- Database management
- Cross-functional collaboration
- Team training
- Staff mentoring
- Data cleansing
- Documentation development
- Report generation
- Spreadsheet management
- Teamwork and collaboration
- Data mapping
- Skilled in Salesforce, NetSuite, Zendesk, JIRA, Ringlead, Dataloader, Microsoft
Timeline
Data Steward
Fourth
01.2019 - Current
Regional Coordinator
Portfolio Resident Services
12.2017 - 12.2018
Educational Assistant
Round Rock ISD
09.2015 - 06.2016
Technical Support Advisor
Apple
10.2012 - 03.2015
Instructional Assistant
Sacramento Unified School District
09.2005 - 10.2012
Some College (No Degree) -
American River College