Leah Findley
Douglasville,GA
Summary
Results-driven Senior Auditor at Industrial Transportation Consultants, recognized for enhancing customer retention and optimizing workflows. Demonstrated expertise in data accuracy and professional communication, while mentoring junior staff. A dedicated team player with strong problem-solving skills, committed to delivering exceptional service and maintaining confidentiality in all operations.
Overview
16
16
years of professional experience
Work History
Senior Auditor
Industrial Transportation Consultants
03.2010 - Current
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
- Optimized internal workflows for more efficient communication between departments and account teams.
- Enhanced customer retention by addressing concerns promptly and providing proactive support.
- Mentored junior team members, fostering a collaborative work environment and promoting skill development.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Reviewed contract plans and project specifics for thorough understanding.
Education
High School Diploma -
Alexander High School
Douglasville, GA07.2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Administrative support
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Professional communication
- Database entry
- Dedicated team player
- Verbal communication
- Data organization
- Attention to detail
- Audit reporting
- Decision-making
- Clear communication
- Issue resolution
Timeline
Senior Auditor
Industrial Transportation Consultants
03.2010 - Current
High School Diploma -
Alexander High School