Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Fischer

North Olmsted,OH

Summary

Professional hospitality leader with comprehensive background in bar management and customer service excellence.

Skilled in managing multiple priorities, such as maintaining customer satisfaction, while organizing front and back-of-house staffing, events, and general operations.

Strong focus on team collaboration and adapting to changing needs. Known for reliability, leadership, and achieving results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Tax Preparer Assistant

RHC Financial Systems, Inc.
03.2024 - Current
  • Assisted senior tax preparers in completing complex returns, ensuring compliance with all up-to-date tax laws and regulations.
  • Improved overall office efficiency by maintaining digital client records and updating tax software and education regularly.
  • Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
  • Developed spreadsheet models to accurately track tax information.
  • Supported management in overseeing day-to-day operations such as appointment scheduling and answering phone inquiries effectively.

General Manager & Bartender

The Backstage Bar
06.2011 - 10.2024
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
  • Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Collaborated with management to create promotional events that drew in new customers and boosted revenue.
  • Engaged in suggestive selling and other sales techniques.
  • Performed opening and closing duties, printing and balancing sales reports and cash drawers, setting up for incoming shift with proper stock of inventory, scheduling of employees, and coordinating all parties, events and fundraisers.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Cuyahoga Community College
Cleveland, OH

High School Diploma -

North Olmsted High School
North Olmsted, OH
05-2003

Skills

  • Clear and effective communication
  • Engaging personality
  • Highly reliable
  • Anticipating guest needs with great attention to detail and time management
  • Bar Operations and Group Reservations management
  • Hospitality service expertise
  • Responsible alcohol service and Safe Service compliance
  • Basic accounting
  • Point of sale systems

Certification

  • ServSafe Food Handler's Certification

Timeline

Tax Preparer Assistant

RHC Financial Systems, Inc.
03.2024 - Current

General Manager & Bartender

The Backstage Bar
06.2011 - 10.2024

Cuyahoga Community College

High School Diploma -

North Olmsted High School

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Leah Fischer