Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leah Flessa

Pine Bush,NY

Summary

As a Sales Professional with Shutterfly Lifetouch, I am eager to continue my career growth within the company and aspire to apply for the Sales Professional job opening. I am excited about the opportunity to expand my skill set and take on a new set of responsibilities; including developing and implementing sales strategies and contributing to the company's overall success by maintaining current relations and acquiring new accounts. I aim to become a valuable asset to the Shutterfly team and contribute to the company's growth and success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Supervisor

Shutterfly Lifetouch, LLC
Eden Prairie, MN
09/12/13 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 21 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Responded to customer questions regarding products, prices and availability.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer complaints to meet their needs.

Proprietor

Firepit Pizzeria & Sports Bar
Bloomingburg, NY
02.2008 - 03.2012
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Optimized profits by controlling food, beverage and labor costs.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Established standards for quality control, customer service, health and safety regulations.
  • Coordinated catering services when requested by customers .
  • Created promotions and special events to attract customers and boost sales.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Interviewed potential hires for front-of-house positions such as servers and bartenders .
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Developed and implemented effective marketing strategies to increase restaurant sales.
  • Developed successful marketing plans to increase sales and profits while managing costs.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.

Real Estate Agent

Prudential Rand Realty
Middletown, NY
12.2003 - 01.2005
  • Maintained updated knowledge of local real estate markets.
  • Responded promptly to client inquiries via phone or email.
  • Managed real estate transactions from initiation to closing.
  • Coordinated appointments to show homes to prospective buyers.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Prepared comparative market analysis to estimate properties' value.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Generated lists of properties compatible with buyers' needs and financial resources.

Education

Some College (No Degree) - Psychology

Orange County Community College
Middletown, NY

Skills

  • Strong Customer Service
  • Effective Organization & Time Management
  • Drive & Determination
  • Strong verbal communication skills
  • Strong interpersonal skills
  • Teambuilding
  • Excellent Work Ethic
  • Leadership
  • Critical Thinking
  • Staff Management
  • Training and Mentoring
  • Staff Discipline
  • Goal-Oriented
  • Complex Problem-Solving
  • Employee Motivation

Certification

  • National Underclass Trainer: Photography Lifetouch National School Studios - Minneapolis-MN Trained and graduated to travel with in the US and Canada as a National Trainer for Lifetouch National School Studios

Timeline

Proprietor

Firepit Pizzeria & Sports Bar
02.2008 - 03.2012

Real Estate Agent

Prudential Rand Realty
12.2003 - 01.2005

Supervisor

Shutterfly Lifetouch, LLC
09/12/13 - Current

Some College (No Degree) - Psychology

Orange County Community College

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Leah Flessa