Summary
Overview
Work History
Education
Skills
Timeline
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Leah Flores

TX

Summary

With a proven track record at Texas A&M University, I excel in utilities control and HVAC maintenance, blending technical expertise with exceptional customer service. My leadership in deploying the New AiM Work Order System and mentoring teams showcases my communication skills and ability to enhance operational efficiency. Skilled in issue analysis and operations monitoring, I thrive under pressure, ensuring reliability and precision in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Utilities Controls System Technician

Texas A&M University
College St, TX
12.2016 - Current
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Assigned technicians based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient completion of work orders.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Developed strategies for improving efficiency within the dispatch department.
  • Monitored dispatch queue and adjusted call priorities regularly, based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Answered customer requests about the status of work orders.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Clarify questions or requests concerning work orders.
  • Relayed work orders, messages or information using telephones or two-way radios.
  • Maintained current knowledge of personnel in the field.
  • Relayed work orders and information between supervisors and field personnel.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Conferred with customers or supervising personnel to address questions, problems or requests for service.
  • Monitored personnel and utilization to coordinate service.
  • Mentored junior team members and managed employee relationships.
  • Facilitated the use of the New AiM Work Order System for the Building Automation Systems Team.
  • Developed relationships with Facilities Coordinators to ensure two-way communication and delivery of Work Orders in a timely fashion.

Maintenance Technician

CompassUSA/University Food Services
San Marcos, TX
08.2012 - 09.2016
  • Maintained and repaired all HVAC equipment in all dorms on campus.
  • Performed necessary preventative maintenance on pumps, air handlers and fan & coil units.
  • Troubleshot equipment problems using tools such as multi-meters and general hand-tools. Periodically assisted office personnel.

HVAC Tech I

Texas AM University Physical Plant
College Station, TX
09.1996 - 08.2012
  • Maintained and repaired all HVAC equipment in various academic buildings and all dorms on campus.
  • Performed necessary preventative maintenance on pumps, air handlers and fan & coil units.
  • Troubleshot equipment problems using tools such as multi-meters and general hand-tools.
  • Periodically assisted office personnel.

Education

Associate of Arts - Social Sciences

Blinn College
Bryan, TX
12-2017

Skills

  • Issue Analysis
  • Customer Service
  • Operations Monitoring
  • Deadline-oriented
  • Works Well Under Pressure
  • Operation Monitoring
  • Team Training
  • Mechanical Aptitude
  • Customer rapport

Timeline

Utilities Controls System Technician

Texas A&M University
12.2016 - Current

Maintenance Technician

CompassUSA/University Food Services
08.2012 - 09.2016

HVAC Tech I

Texas AM University Physical Plant
09.1996 - 08.2012

Associate of Arts - Social Sciences

Blinn College

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Leah Flores