Leah Forth
QA/QA Manager
Youngsville,NC
Summary
Dynamic Quality Control/Quality Assurance Manager with a proven track record at TLD Consultant LLC, enhancing product quality through robust QA processes and regulatory compliance. Skilled in internal audits and analytical problem solving, I fostered a culture of accountability, resulting in significant improvements in patient care and operational efficiency.
Expertise in quality control methodologies, regulatory compliance, and continuous improvement initiatives. Known for reliability, problem-solving abilities, and effective communication.
Overview
26
26
years of professional experience
Work History
Quality Control/Quality Assurance Manager/Technical Consultant
TLD Consultant LLC
05.2014 - Current
- Assist in developing and implementing over 20 medical practices with quality control, quality assurance and processes to enhance product consistency, enhance patient care and In house revenue.
- Support quality audits and inspections to identify areas for complaints, improvement via State and Federal regulations. CLIA/COLA.
- Collaborate, consult, communicate and train with cross-functional teams to resolve quality issues and ensure compliance with all state and federal standards.
- Conduct Calibrations, routine tests and enhance all analyzers to verify adherence to specifications and regulations.
- Participate in training sessions on quality management systems and best practices for Physicians and medical staff.
- Write and developed educational workshops to maintain accurate records of quality assurance, quality control and performance data for analysis.
- Learn industry standards related to quality assurance methodologies and tools used within the organization.
- Train team members on quality assurance principles, fostering a culture of accountability and high performance.
- Enhance product quality by implementing comprehensive QA processes and procedures SOP, CAP and API.
- Train and mentored QA staff on best practices and testing methodologies.
- Mentor junior staff members in best practices for quality management, contributing to overall team growth and development.
- Implement corrective action plans based on audit findings, resulting in measurable improvements over time.
- Perform root cause analysis to identify and resolve quality issues and defects.
- Conduct process and system calibrations to identify areas of improvement and enforce compliance with industry standards.
- Determine quality department standards, practices, and procedures.
Front End Manager
Price Chopper Golub
04.2000 - 11.2013
- Led front-end operations, ensuring optimal customer service and efficient checkout processes.
- Trained and mentored staff on best practices for customer engagement and transaction accuracy.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Analyzed customer feedback to drive improvements in service delivery and operational efficiency.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
Education
Associate of Applied Science - Medical Laboratory Science
Alamance Community College
Graham, NC05-2016
Associate of Applied Science - Medical Laboratory Science
SUNY At Albany
Albany, New York, NY05-2016
Skills
- Internal audits
- Continuous improvement
- Quality testing
- Document control
- Audit coordination
- Attention to detail
- Policy reinforcement
- Regulatory compliance
- LabTrak, Medonic, EZRA expert
- Analytical problem solving
- Strong work ethic
- Effective multitasking
- Systems analysis
Timeline
Quality Control/Quality Assurance Manager/Technical Consultant
TLD Consultant LLC
05.2014 - Current
Front End Manager
Price Chopper Golub
04.2000 - 11.2013
Associate of Applied Science - Medical Laboratory Science
Alamance Community College
Associate of Applied Science - Medical Laboratory Science
SUNY At Albany