Leah Foy
Mount Vernon,TX
Summary
Seeking a challenging position where I may utilize my education and professional skills within a company that will allow growth and professional advancement. Enthusiastic individual who can easily build relationships, interact with and adjust to different personalities. Entrusted to deliver tasks efficiently and timely using problem solving and analytical thinking skills.
Overview
11
11
years of professional experience
Work History
Medical Litigation Coordinator
MedCost Contain, LLC
06.2020 - Current
- Collaborated with legal team to organize and prioritize litigation documents.
- Performed variety of support tasks necessary to prepare, organize, index, develop and manage exhibits, evidence and data relevant to cases.
- Prepared exhibits, such as charts, graphs and timelines used in court proceedings.
- Produce Defendant's Counter Affidavits to controvert Plaintiff's costs of services affidavits filed in civil lawsuits in various Texas counties.
- Produce reports from medicolegal consultants with expert opinions regarding the extent of injury, causation, medical necessity, and reasonableness of charges for healthcare services provided to the Plaintiff(s) of such lawsuits.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Evaluated employee performance before, during, and after training sessions.
- Managed calendar deadlines for filing court documents.
- Reviewed, proofread and corrected content for accuracy of grammar, spelling, punctuation, syntax and formatting.
- Assigned and monitored daily tasks for employees.
Customer Service Representative
Gorman Foy, Inc.
Plano, TX
07.2018 - Current
- Prepared and input orders/invoices for customers.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Answered customer questions and addressed concerns.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
3JG Printing, LLC.
Garland, TX
06.2017 - 07.2018
- Handled multiple tasks for customers including phone, emails, and in-person clients.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed orders for large companies.
- Set up and activated customer accounts.
- Answered multiple inbound calls per day and directed to designated individuals or departments.
- Great team member willing to do tasks in other departments when needed.
Store Manager
Spirit Outfitters
Rowlett, TX
06.2013 - 06.2017
- Maintained great inter-personal relationships with customers, as they are important elements who make and unmake a business.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Oversaw inventory management to minimize waste.
- Created attractive store displays to generate customer interest and boost sales.
- Provided direction and instruction to associates on variety of tasks.
- Purchasing for the company.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Education
Dental Assistant -
Brightwood College - Dallas
Dallas, TX5 2017
High School Diploma -
Memorial Pathway Academy
Garland, TX5 2016
Skills
- Account Management
- Adaptive team player
- Problem-solving abilities
- Customer relations
- Microsoft Office expertise
- Technologically savvy
- Marketing/Advertising
- Strong work ethic
- Deadline Management
- Detail Oriented
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native language
Timeline
Medical Litigation Coordinator
MedCost Contain, LLC
06.2020 - Current
Customer Service Representative
Gorman Foy, Inc.
07.2018 - Current
Customer Service Representative
3JG Printing, LLC.
06.2017 - 07.2018
Store Manager
Spirit Outfitters
06.2013 - 06.2017
Dental Assistant -
Brightwood College - Dallas
High School Diploma -
Memorial Pathway Academy
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