Leah Fracassi Nolan
Fort Mill,SC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
REPAPERING SPECIALIST
LPL Financial
10.2024 - Current
- Supported advisor transitions by managing account openings, transfer paperwork, and cash management tasks
- Utilized SmartSheet to track transition progress, ensuring clear communication with advisors
- Demonstrated expertise in repapering, delivering high accuracy and client-focused service
- Collaborated with team members to enhance repapering efficiency and improve advisor experiences
LEAD ORDER SPECIALIST CIVILIAN AND SHARED SERVICES
Insight Global (AT&T)
06.2023 - 04.2024
- Facilitated billing system migration for 15 government agencies, ensuring seamless transitions and data accuracy
- Led a team of three Order Specialists, improving efficiency and providing comprehensive training
- Validated and provisioned inventories, identifying and resolving discrepancies to maintain data accuracy
- Collaborated with internal stakeholders to align strategies and priorities for successful transitions
- Focused on Voice and Data products, enhancing service delivery and client satisfaction
SERVICE DELIVERY PROJECT MANAGEMENT SPECIALIST
Zayo Group
08.2016 - 10.2022
- Coordinated multi-team efforts for seamless project delivery, ensuring timely completion and client satisfaction
- Managed order queue efficiently, overseeing project milestones and generating detailed reports in Salesforce
- Facilitated stakeholder meetings to resolve conflicts and maintain effective communication, driving project success
- Provided weekly status updates to key customers, ensuring transparency and fostering strong relationships
- Collaborated with operational teams on circuit installations and migrations, ensuring smooth service activation
WORKFORCE PLANNING ANALYST
Zayo Group
07.2012 - 08.2016
- Developed strategic plans with management to enhance operational efficiency and meet diverse requirements
- Managed schedules for 30 technicians, ensuring optimal coverage and service levels
- Monitored technician performance in real-time, improving regional service quality
- Scheduled building entries and standardized entrance criteria for technicians
- Updated and distributed performance reports, facilitating informed decision-making
BUSINESS OPERATIONS ANALYST, ORDER MANAGEMENT
Abovenet Communications
08.2003 - 07.2012
- Assisted in managing $2.1M customer installation orders, aiding in accurate revenue forecasting
- Handled increasing volume of orders, terminations, and contract verifications, ensuring data integrity
- Boosted data-entry productivity by maintaining detailed logs and identifying improvement areas
- Led weekly 'Work In Progress' calls with Operations and upper Management for project updates
BILLING ANALYST
Abovenet Communications
08.2000 - 08.2003
- Executed billing tasks, recorded data in databases, ensuring accuracy and compliance
- Assisted in generating $450 million in customer invoices, contributing to financial transparency
- Analyzed contract terms, set up billing systems, optimizing financial operations
EXECUTIVE ASSISTANT
Metromedia Fiber Network
08.1998 - 07.2000
- Supported 3 VPs and their teams, enhancing productivity by streamlining operations and prioritizing tasks
- Managed complex calendars and scheduled appointments, ensuring optimal time management
- Drafted and handled confidential correspondence, maintaining discretion and accuracy
Education
Bachelor of Science - Business Management
Mercy College
Dobbs Ferry, NYAssociates Degree - Business Administration
Westchester Community College
Valhalla, NYSkills
- Coordination
- Time Management
- Meeting Deadlines
- Planning and Prioritizing
- Service Delivery
- Adaptability
- Project Management
- Collaborative
- Order Management
- Communication
- Customer Service
- Research Expertise
- Problem Solving
- Data Entry
- Transferable
- Quickbase
- SEP
- Sharepoint
- Salesforce
- Field Service Lightning
- Microsoft
- Visio
- Coda
- Peachtree
- AS/400
- Ami Pro
Websites
Timeline
REPAPERING SPECIALIST
LPL Financial
10.2024 - Current
LEAD ORDER SPECIALIST CIVILIAN AND SHARED SERVICES
Insight Global (AT&T)
06.2023 - 04.2024
SERVICE DELIVERY PROJECT MANAGEMENT SPECIALIST
Zayo Group
08.2016 - 10.2022
WORKFORCE PLANNING ANALYST
Zayo Group
07.2012 - 08.2016
BUSINESS OPERATIONS ANALYST, ORDER MANAGEMENT
Abovenet Communications
08.2003 - 07.2012
BILLING ANALYST
Abovenet Communications
08.2000 - 08.2003
EXECUTIVE ASSISTANT
Metromedia Fiber Network
08.1998 - 07.2000
Associates Degree - Business Administration
Westchester Community College
Bachelor of Science - Business Management
Mercy College
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