Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Francis

Safety Harbor,FL

Summary

Experienced customer service professional seeking an opportunity utilizing my knowledge and skillset to successfully meet my employer and client expectations. Driven, focused and proficient in multi-tasking. Innovative and passionate about finding solutions for my peers and customers. Motivated, energetic and collaborative critical thinker.

Overview

7
7
years of professional experience

Work History

Registrar

BayCare Morton Plant
10.2024 - 03.2025
  • Greeted and checked in patients, verifying personal and demographic information to ensure accuracy prior to appointments.
  • Entered and verified health insurance information, ran insurance eligibility, and collected co-pays, outstanding balances, and other required payments.
  • Provided clear directions and assistance to ensure patients arrived at the correct department or location for their appointments

Store Manager

Pax & Beneficia
01.2022 - 09.2024
  • Responsible for management of inventory including timely placement of product ordering.
  • Managerial duties including scheduling and accommodating for various shift availabilities, correspondence with the team and leadership professionally and in a timely manner.
  • Creating a positive culture for all team members as well as interviewing, onboarding and training of new hires.
  • Overseeing day to day operations to ensure the team and store are running at full potential.

Color Guard Tech

Coppell Independent School District
06.2020 - 06.2024
  • In this role, I assisted high school-aged children in achieving their skills through athletics, academics and inspiring them to perform to the best of their ability. I always strive to bring a positive attitude and energy so the children know I am a resource for them personally and professionally.

Shift Manager

Starbucks
11.2019 - 12.2021
  • Supervision, leadership and motivating the barista team.
  • Overseeing the store's operations throughout the shift ensuring all procedures are followed.
  • Addressing customer concerns and ensuring a high level of customer satisfaction.
  • Additional responsibilities including training and development, inventory management, balancing of cash register and ensuring accurate financial reporting, and problem solving the needs of staff, customers and operations.

Unit Secretary

Mease Countryside Emergency Department
01.2018 - 01.2019
  • Responsible for performing general clerical and communication duties of an assigned unit.
  • Review of patient information and attributes to ensure placement to the correct level of care in the hospital.
  • Answering phone calls, contacting physicians and medical offices, and ensuring communication between the emergency department providers and hospitalists.

Education

H.S. Diploma -

Tarpon Springs High School
Tarpon Springs, FL

AA Program - undefined

St. Petersburg College
Tarpon Springs, FL

Skills

  • Customer Service
  • Critical Thinking
  • Collaboration
  • Verbal and Written Communication
  • Problem Solving
  • Microsoft Office Suite

Timeline

Registrar

BayCare Morton Plant
10.2024 - 03.2025

Store Manager

Pax & Beneficia
01.2022 - 09.2024

Color Guard Tech

Coppell Independent School District
06.2020 - 06.2024

Shift Manager

Starbucks
11.2019 - 12.2021

Unit Secretary

Mease Countryside Emergency Department
01.2018 - 01.2019

AA Program - undefined

St. Petersburg College

H.S. Diploma -

Tarpon Springs High School

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