Leah Friddle
Fort Worth,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and loyalty at CITY Boots through meticulous attention to detail and problem-solving skills. Spearheaded team development, reducing complaints by fostering a customer-focused culture. Excelled in sales expertise, significantly increasing revenue opportunities by developing tailored solutions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
CITY Boots
02.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of sales associates across multiple stores, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions and company processes.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Store Manager
Anna Bé Bridal
07.2023 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Manager
Freebird Boot Company
08.2022 - 02.2023
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Defined clear targets and objectives and communicated to other team members.
Primary Teacher
Lake Granbury Montessori Academy
Granbury , TX
10.2020 - 09.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Senior Sales Leader
Free People
03.2021 - 08.2022
- Increased sales revenue by implementing effective sales strategies and cultivating strong client relationships.
- Developed comprehensive sales plans, setting ambitious targets and guiding the team towards their achievement.
- Mentored junior sales team members to foster professional growth and enhance overall team success.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Built relationships with customers and community to establish long-term business growth.
Multi-Unit Manager
Lansky Brothers LLC
Memphis, Tennessee
08.2015 - 04.2020
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
TV Personality
Ditty TV
Memphis, Tennessee
10.2015 - 10.2019
- Assisted in creating promotional materials such as press releases and newsletters that showcased exciting updates from the radio station.
- Delivered entertaining and informative content by conducting thorough research on various subjects prior to broadcasting.
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Established strong relationships with artists and industry professionals, resulting in exclusive interviews and content for the station.
- Engaged listeners through social media platforms to increase station visibility.
- Made promotional appearances at public events.
- Maintained consistent on-air presence, adhering to strict time schedules for seamless programming transitions.
Education
BBA -
Abilene Christian University
Abilene, TXBachelor of Science - Music Business
Berklee College of Music
Boston, MASkills
- Problem-Solving
- Customer-focused
- Meticulous attention to detail
- Sales expertise
- Training and mentoring
- Adherence to high customer service standards
Timeline
Customer Service Manager
CITY Boots
02.2024 - Current
Store Manager
Anna Bé Bridal
07.2023 - 02.2024
Manager
Freebird Boot Company
08.2022 - 02.2023
Senior Sales Leader
Free People
03.2021 - 08.2022
Primary Teacher
Lake Granbury Montessori Academy
10.2020 - 09.2022
TV Personality
Ditty TV
10.2015 - 10.2019
Multi-Unit Manager
Lansky Brothers LLC
08.2015 - 04.2020
BBA -
Abilene Christian University
Bachelor of Science - Music Business
Berklee College of Music
Similar Profiles
Syeda UjalaSyeda Ujala
Retail assistant at Boots the ChemistRetail assistant at Boots the Chemist
John YoungJohn Young
Customer Service Specialist at BOOTS OPTICIANSCustomer Service Specialist at BOOTS OPTICIANS
Mitali PatelMitali Patel
Centralized Services Pharmacist at Walgreens Boots AllianceCentralized Services Pharmacist at Walgreens Boots Alliance
Christopher ShoemateChristopher Shoemate
Police Officer at DFW AirportPolice Officer at DFW Airport
Christian Van ValkenburgChristian Van Valkenburg
Customer Sales Assistant at Orielly Auto PartsCustomer Sales Assistant at Orielly Auto Parts