Leah Gately
Whitman,MA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational techniques.
Overview
16
16
years of professional experience
Work History
Operation Manager
Northeast Health & Fitness
Quincy, MA
08.2023 - Current
- Customer Relations Build and maintain positive relationships.
- Sales Selling membership and personal training, customized to each client.
- Inventory Management Ordering, tracking, and storing inventory.
- Equipment Management Ensuring equipment is in working condition and organizing repairs as needed.
- Training Working with new team members to train and coach.
- Performance Tracking Monitoring, documenting progress, and loss of sales in the club.
VP of Operations
Massage Envy
Quincy , MA
05.2008 - 02.2023
- Project Management planned, organized, and executed projects from start to finish.
- Training and coaching, trained new employees and followed up to offer advice to excel.
- Vendor Relations established and maintained relationships with suppliers, IT, and cooperate.
- Performance Tracking monitored, analyzed, and tracked performance to achieve goals.
- Sales: Connecting with customers to achieve sales.
- Recruiting: Actively sought out talent for employment within locations.
- Inventory Management Ordering, tracking, and storing inventory.
- Operational Management Continuously worked to enhance business structure and practices to promote growth.
Regional Training Manager
Massage Envy
Quincy , MA
05.2011 - 08.2019
- Developed and implemented regional training programs to ensure consistency in teaching methods.
- Organized and conducted workshops, seminars, and presentations for staff members on a variety of topics.
- Collaborated with Franchisee to develop customized training plans that met their specific needs.
- Ensured compliance with all applicable laws, regulations, and policies related to training activities.
- Work with Franchisee during build out and preparation before opening on new location
Education
High School Diploma -
Weymouth High School
Weymouth, MA06-1998
Skills
- Performance monitoring
- Customer Service
- Business Planning
- Performance reporting
- Customer Retention
- Incidents management
- Inventory Management
- Conflict Mediation
- Performance Management
- Operational Efficiency
References
References available upon request.
Timeline
Operation Manager
Northeast Health & Fitness
08.2023 - Current
Regional Training Manager
Massage Envy
05.2011 - 08.2019
VP of Operations
Massage Envy
05.2008 - 02.2023
High School Diploma -
Weymouth High School
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