Overview
Work History
Education
Skills
Additional Information
Work Preference
Languages
Timeline
Generic

Leah Gibson

Crawfordville,FL

Overview

11
11
years of professional experience

Work History

Personnel Technician III

Florida, Corrections
Tallahassee, FL
05.2023 - 10.2024
  • Enhanced department productivity, managing personnel files and records accurately and efficiently.
  • Maintained confidentiality of sensitive employee information, upholding high ethical standards and building trust among staff members.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Mail Clerk/Mail Handler

Post Office USPS
Tallahassee, FL
11.2020 - 01.2023
  • Process and sort incoming and outgoing mail for carrier distribution or pick up
  • Assist with non-financial transactions at the customer service/ pick-up window
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Enhanced team productivity through effective communication and collaboration.
  • Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
  • Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.

Public Safety Telecommunicator

Consolidated Dispatch Agency
Tallahassee, FL
08.2018 - 03.2020
  • Receive and process telephone complaints
  • Operate teletype systems
  • Dispatch first responders to emergency/911 calls
  • Monitor radio frequencies to set priorities among incoming events/incidents
  • Established trust with distressed callers through empathetic listening skills and clear communication tactics, leading to more efficient resolution of crisis situations.
  • Stayed up-to-date on changes in local geography, policies, or procedures to provide consistently accurate assistance during emergency situations.
  • Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
  • Utilized advanced mapping software to pinpoint caller locations rapidly, enabling faster response times from emergency personnel.
  • Documented incident details accurately for use in investigations, legal proceedings, and future reference.
  • Provided lifesaving medical instructions over the phone to callers, stabilizing patients'' conditions until first responders arrived on scene.
  • Handled sensitive information with discretion while maintaining strict confidentiality protocols as required by law enforcement standards.
  • Contributed to public safety initiatives by participating in community outreach events and educational programs.

Cashier/Sales Associate/Customer Service

Marshalls
Tallahassee, FL
06.2015 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier/Customer Service

Chuck E. Cheese
Tallahassee, FL
01.2014 - 01.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High school diploma - undefined

FAMU Developmental Research School
May 2015

Human Resource Management -

Western Governors University
Salt Lake City, UT
2025 - Current

Skills

  • Serving
  • Sales
  • Human Resources
  • Administrative experience
  • Office experience
  • Customer support
  • Time management
  • Communication skills
  • Problem management
  • Computer Networking
  • Customer service
  • Cash handling
  • Phone etiquette
  • Incident Management
  • Microsoft Office
  • Research
  • Call center (2 years)
  • Incident management
  • Organizational skills
  • Medical terminology
  • Employee engagement
  • Pre-employment screening
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Workplace safety
  • Active listening
  • Effective communication
  • Quality Assurance

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteOn-Site

Languages

English
Native or Bilingual

Timeline

Human Resource Management -

Western Governors University
2025 - Current

Personnel Technician III

Florida, Corrections
05.2023 - 10.2024

Mail Clerk/Mail Handler

Post Office USPS
11.2020 - 01.2023

Public Safety Telecommunicator

Consolidated Dispatch Agency
08.2018 - 03.2020

Cashier/Sales Associate/Customer Service

Marshalls
06.2015 - 08.2018

Cashier/Customer Service

Chuck E. Cheese
01.2014 - 01.2015

High school diploma - undefined

FAMU Developmental Research School

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