Leah Gill
Kill Devil Hills,NC
Summary
Dynamic and results-driven professional with extensive experience in hospitality management at Ramada. Proven expertise in employee scheduling and conflict resolution, enhancing guest satisfaction and operational efficiency. Recognized for training staff effectively and maintaining safety compliance, leading to successful event execution and repeat business.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
21
21
years of professional experience
Work History
Banquet Captain
Ramada
02.2022 - 06.2024
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
Assistant Front of House Manager
Duck Deli
10.2019 - 03.2024
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Worked closely with kitchen staff to uphold food safety standards while delivering excellent culinary experiences.
- Trained new staff members in front-of-house procedures, contributing to a well-prepared team.
Assistant Manager
Spirit Halloween Store
08.2005 - 10.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Sales Supervisor
Spencer’s Gifts
11.2003 - 08.2005
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
High School Diploma -
Landmark Christian School
05.2003
Skills
- Employee scheduling
- Cash handling
- Customer service
- Team leadership
- Conflict resolution
- Staff training
- Safety compliance
- Inventory management
Timeline
Banquet Captain
Ramada
02.2022 - 06.2024
Assistant Front of House Manager
Duck Deli
10.2019 - 03.2024
Assistant Manager
Spirit Halloween Store
08.2005 - 10.2007
Sales Supervisor
Spencer’s Gifts
11.2003 - 08.2005
High School Diploma -
Landmark Christian School
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