Leah Gillette
Citrus Heights,CA
Summary
Highly motivated and skilled professional with 7 years of experience in fast-paced and busy work environments. Proven ability to work efficiently and effectively under pressure while maintaining a positive attitude. Excellent communication, organizational, and problem-solving skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Trainer
Dutch Bros
Citrus Heights, CA
09.2019 - Current
- Train new hires by franchise standard
- Assist new hires in joining work group apps. Slack/Band/Deputy
Shift Lead
Dutch Bros
Citrus Heights, CA
11.2018 - Current
- Embody 3 core values. Speed, Quality and Service
- Used company tools and resources to train employees
- Oversaw shift operations to create quality products that met company standards
- Coached team members, delivering candid feedback on expectations and performance
Barista
Dutch Bros
Citrus Heights, CA
03.2017 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Mobster
Dutch Bros
Grants Pass, OR
10.2020 - 10.2023
- Opened new shops in different states
- Trained new baristas following by the Manifesto
- Assist new operators in smooth grand opening
Skills
- Critical Thinking
- Friendly, Positive Attitude
- People Skills
- Customer Service
- New hire training
- Stocking Supplies and Retail Products
- Speedy and Efficient
- Solid Problem Solver
- Team Leadership
Timeline
Mobster
Dutch Bros
10.2020 - 10.2023
Trainer
Dutch Bros
09.2019 - Current
Shift Lead
Dutch Bros
11.2018 - Current
Barista
Dutch Bros
03.2017 - Current