Leah Glover
Summary
Dynamic customer service professional with a proven track record at pervious employment opportunities. Skilled in problem-solving and team leadership, I enhanced customer satisfaction by resolving escalated issues and fostering a collaborative environment. My attention to detail and organizational skills contributed to improved service quality and reduced employee turnover. Reliable, top-notch sales associate with outstanding retail skills and relationship-building strengths. Dedicated to welcoming customers and peers while providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Possessing versatile skills in project management and team work. I bring a fresh perspective and strong commitment to quality, success and delivering effective solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Associate
Bass Pro Shops
07.2023 - 03.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Customer Service Supervisor
The Home Depot Inc
11.2019 - 04.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Education
Joe T Robinson
Little Rock AR05-2012
Skills
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Organization
- Inventory control
- Team collaboration
- Problem-solving acumen
- Time management mastery
- Patience and empathy demonstration
- Team leadership
Accomplishments
- Supervised team of 12 staff members.
- Achieved high ranking customer reviews through effectively anticipating and addressing customers needs
- Witness, assessed, and resolved issue with reoccurring theft which led to less shrink and phenomenal inventory numbers.
Certification
- Certified Nurse Assistant, Medlinc - est. 2013
Languages
English
Native or Bilingual
Timeline
Store Associate
Bass Pro Shops
07.2023 - 03.2025
Customer Service Supervisor
The Home Depot Inc
11.2019 - 04.2022
Joe T Robinson
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