Leah Godwin

As a Starbucks barista, I make it a priority to promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs. I make sure clean counters, machines, utensils, and seating areas daily, as well as managing my time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods. I always make sure to handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty. I have also trained newer employees, sharing knowledge and expertise of coffees, teas, and merchandise.

As a front desk associate at Gold's Gym, I greet guests engage in pleasant conversations while managing check-in process. I keep an organized front desk area to maintain a professional and welcoming appearance for guests. To maintain our customer satisfaction, I make sure to resolve guest issues effectively, ensuring a positive customer experience. Along with this, I manage multiple phone lines, proficiently handling reservations, cancellations, and modifications, and set up eligible memberships with their insurance to ensure that they are able to receive their benefits.

As a barista at Sanctuary Coffee, I developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations. As a shift lead, I managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations, assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations, mentored new hires, sharing knowledge and expertise to ensure their success as baristas.

As a receptionist, I kindly welcomed our customers and offered assistance as needed. Along with this, I confirmed appointments, in person and over the phone, handled cash transactions and card sales, as well as directing customers to their stylist's chair. As a front desk receptionist, I demonstrated strong multitasking abilities by managing numerous tasks simultaneously under tight deadlines.