Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Leah Godwin

Leah Godwin

Burlington,NC

Summary

Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success. Diligently handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment. Strong commitment to quality and customer satisfaction. Highly focused on teamwork and reliable in adapting to changing customer needs. Developed strong communication and problem-solving skills in fast-paced customer service environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
10.2024 - Current
  • Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintain a clean environment by cleaning counters, machines, utensils, and seating areas daily, as well as managing my time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handle customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Expanding my proficiency by training newer employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Barista Shift Lead

Sanctuary Coffee
02.2023 - 11.2024
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations and assisted in managing inventory levels, to ensure adequate stock of supplies for daily operations.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.

Professional Photographer

Self Employed Services
01.2023 - Current
  • Digitally edited photos to enhance appearance.
  • Conducted pre-production meetings with clients to establish goals and expectations for each project.
  • Captured captivating images for marketing campaigns, boosting brand visibility and engagement.
  • Expanded business clientele through professional networking to expand expertise in branding, events, and solo photography
  • Delivered timely completion of assignments while maintaining strict attention to detail under tight deadlines.

Front Desk Associate

Gold's Gym
03.2024 - 09.2024
  • Greet guests engage in pleasant conversations while managing check-in process.
  • Keep an organized front desk area to maintain a professional and welcoming appearance for guests.
  • Maintain customer satisfaction by making sure to resolve guest issues effectively, ensuring a positive customer experience.
  • Manage multiple phone lines, proficiently handling reservations, cancellations, and modifications, and set up eligible memberships with their insurance to ensure that they are able to receive their benefits.

Receptionist

Hair Refinery
08.2022 - 02.2023
  • Kindly welcomed our customers and offered assistance as needed.
  • Confirmed appointments, in person and over the phone, handled cash transactions and card sales, as well as directing customers to their stylist's chair.
  • I demonstrated strong multitasking abilities by managing numerous tasks simultaneously under tight deadlines.

Education

Associate of Arts - Arts

Alamance Community College
Graham, NC
06-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Appointment scheduling
  • Data entry
  • Telephone skills
  • Organization skills

Certification

  • Microsoft Word Certification

Timeline

Barista

Starbucks
10.2024 - Current

Front Desk Associate

Gold's Gym
03.2024 - 09.2024

Barista Shift Lead

Sanctuary Coffee
02.2023 - 11.2024

Professional Photographer

Self Employed Services
01.2023 - Current

Receptionist

Hair Refinery
08.2022 - 02.2023

Associate of Arts - Arts

Alamance Community College

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Leah Godwin