Leah Goldstein
Providence
Summary
Dynamic and adaptable professional with diverse experience in customer service, leadership, and crisis management. Proven ability to thrive in fast-paced environments, from overseeing students as a Student Resident Assistant and Club President to delivering exceptional guest experiences as a Tour Guide and Barista. Skilled in problem-solving, communication, and multitasking, with expertise in team leadership, event coordination, and emergency response as a Lifeguard and Manager. Recognized for academic excellence on the Dean’s List, demonstrating dedication, discipline, and a strong work ethic. Passionate about creating positive experiences and fostering community engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Infuse Hospitality
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Student Resident Assistant
Johnson & Wales University
08.2024 - Current
- Developed strong relationships with residents through regular check-ins, offering advice on academic success strategies or general life concerns as applicable.
- Educated fellow students about mental health issues or stress management techniques.
- Encouraged community atmosphere by implementing educational and social programs.
- Maintained a safe living space for all residents by enforcing university policies and reporting any violations in a timely manner.
- Managed administrative tasks efficiently such as creating weekly reports of resident interactions or submitting maintenance requests promptly when necessary.
- Responded to emergency situations calmly and appropriately, following established protocols and notifying necessary personnel when required.
- Collaborated with other Resident Assistants to create engaging events that promoted inclusivity and diversity within the residence hall community.
- Maintained clean, safe, and well-organized patient environment.
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Enforced policies and safety standards through building and room rounds.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Assisted in recruitment and selection of student leaders.
Tour Guide
Providence Tour Company
04.2024 - Current
- Adapted itineraries to accommodate unexpected changes for enhanced visitor satisfaction.
- Engaged diverse groups by providing informative and entertaining tours.
- Monitored conditions to adapt tours for optimal safety and enjoyment.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
Pool Deck Manager
Merritt Clubs
05.2024 - 08.2024
- Documented and reported safety-related concerns or incidents.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Contributed towards creating an inclusive environment where all patrons felt welcomed regardless of age or ability level.
Sustainability Specialist
Johnson & Wales Energy Conservation Office
09.2023 - 05.2024
- Implemented waste reduction initiatives through effective recycling programs and resource conservation strategies, reducing overall waste production.
- Collected data, evaluated trends, and authored in-depth reports detailing findings and proposing recommendations for each issue.
- Monitored or tracked sustainability indicators such as energy usage, waste generation and recycling.
- Aided in the creation of a school-wide garden.
Skate Host
Providence Ice Rink
11.2023 - 03.2024
- Ensured rink safety by conducting regular inspections and promptly addressing potential hazards.
- Delivered first-aid assistance when necessary, ensuring the well-being of all patrons at the facility.
- Conducted basic maintenance tasks to keep the ice surface in optimal condition for skaters of all levels.
- Facilitated smooth operation of public skating sessions by enforcing rink rules and maintaining order among patrons.
- Assisted with skate rentals, providing patrons with properly fitted equipment to ensure comfort and safety.
Lifeguard
YMCA
05.2022 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Developed public safety announcements, enhancing visitor awareness of current conditions.
Swim Instructor
YMCA
04.2022 - 08.2023
- Engaged with students to foster a positive learning atmosphere.
- Conducted skill assessments to identify areas for improvement.
- Evaluated student progress to adjust lesson plans accordingly.
- Taught daily swim instruction to students varying in ages and skill levels.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
Education
Bachelor of Science - Hospitality And Tourism Management
Johnson & Wales University
Providence, RI05-2027
Skills
- Time management
- Social Engagement Skills
- Attention to detail
- Collaborative Team Member
- Mental health awareness
- Crisis management
- Diversity and inclusion
- Customer service
- Effective Leadership
Certification
- ServSafe Allergen Certification - National Restaurant Association - October 2024
- ServSafe Food Handler's Certification - National Restaurant Association. - October 2024
- Lifeguarding Certification - American Red Cross. - May 2024
- CPR/First Aid Certification - American Red Cross. - May 2024
- Pool Operator Certification - The Pool and Hot Tub Alliance - May 2024
Timeline
Barista
Infuse Hospitality
11.2024 - Current
Student Resident Assistant
Johnson & Wales University
08.2024 - Current
Pool Deck Manager
Merritt Clubs
05.2024 - 08.2024
Tour Guide
Providence Tour Company
04.2024 - Current
Skate Host
Providence Ice Rink
11.2023 - 03.2024
Sustainability Specialist
Johnson & Wales Energy Conservation Office
09.2023 - 05.2024
Lifeguard
YMCA
05.2022 - 08.2023
Swim Instructor
YMCA
04.2022 - 08.2023
Bachelor of Science - Hospitality And Tourism Management
Johnson & Wales University
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