Leah Gomez
Hospitality
Sacramento,CA
Summary
Highly ambitious professional, well trained with 7 plus years of customer service. Successful career history providing exceptional service to visitors and clients. Reliable in all aspects of work seeking a long term position I can grow in.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
The Hotel Fullerton
04.2019 - 05.2022
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Prepared weekly employee work schedules for team members.
- Collected room deposits, fees and payments.
- Provided responses to guest reviews on Expedia, Booking.com and other websites within 24hours.
- Collected billing for large group accounts & oversaw check-in process for groups.
Front Desk Agent
Best Western Plus Meridian Inn & Suites, Anaheim-Orange
07.2016 - 11.2019
- Organize, confirm, process, all guest check-ins/check-outs, room reservations, changes and cancellations.
- Speak clearly over the phone while assisting with new reservations, existing reservations, and guest requests.
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, hours of operation and local area of interest.
- Ensure that any requests or problems are prioritized and resolved in a timely manner.
- Flexible schedule and provide coverage when needed.
- Took on responsibility to train new hires.
- Additional duties included: faxing, photocopying, shipping of mail/packages.
Front Desk Agent
Holiday Inn Express & Suites
06.2015 - 12.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Communicate via e-mail throughout the day to co-workers and management of any incidents, follow ups, and end of shift notes.
- Actively answered front desk telephone with 3 or less rings on a 5+ phone line.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintain a professional work appearance throughout the day.
Store Associate
Smart & Final
08.2012 - 03.2015
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Answer product questions with up to date knowledge of sales and store promotions.
- Stocked and replenished merchandise according to store merchandising layouts.
- Supervised and directed all merchandise and shipment processing.
- Mentored new sales associates to contribute to the store’s positive culture.
- Promotion included working in stores bakery, receiving new store items, and providing coverage to other departments where needed.
Education
High School Diploma - undefined
Capital City High School
Sacramento2011
Skills
- Hospitality
- Front Desk Management
- Training and mentoring
- Decision-making abilities
- Guest Services
- Phone etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Front Desk Manager
The Hotel Fullerton
04.2019 - 05.2022
Front Desk Agent
Best Western Plus Meridian Inn & Suites, Anaheim-Orange
07.2016 - 11.2019
Front Desk Agent
Holiday Inn Express & Suites
06.2015 - 12.2015
Store Associate
Smart & Final
08.2012 - 03.2015
High School Diploma - undefined
Capital City High School
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