Leah Green
Emporia,KS
Summary
Dynamic entrepreneur and educator with a proven track record in customer relations and relationship building, notably at The Little Pink House. Excelled in customer relations and enhancing guest satisfaction through innovative marketing strategies and exceptional service. Skilled in verbal and written communication, fostering strong connections, and a lifelong learner committed to excellence and innovation.
Overview
16
16
years of professional experience
Work History
Owner
The Little Pink House (Airbnb Rentals)
06.2014 - Current
- Created floorplans, designed interior and surrounding land to create a relaxing haven for guests.
- Managed day-to-day business operations, budget, and scheduling software.
- Interacted well with guests to build connections and nurture relationships resulting in repeat bookings and referrals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Established a strong reputation for exceptional customer service by implementing efficient business processes and providing exceptional service.
- Increased occupancy rates (currently at 50% over the past 6 months) by implementing targeted marketing strategies.
- Enhanced guest satisfaction (currently at 83 reviews and 4.94 out of 5 stars) through the development of personalized services and attention to detail.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Sales Associate
Seals Studios
01.2022 - 09.2022
- Communicated with current and future clients with customer relationship management technologies including SalesApp and Acuity.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
Teacher
Emporia Christian School
08.2019 - 05.2020
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Onsite Apartment Manager
The Oaks at Broad River Landing
06.2008 - 04.2014
- Managed a 248 unit apartment community.
- Maintained high occupancy rates (over 92%) with proactive marketing and advertising strategies.
- Resolved tenant disputes professionally and amicably, maintaining good relationships while upholding community standards and policies.
- Managed daily administrative tasks including record keeping, filing, and reporting to senior management as needed.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Provided exceptional customer service, building strong relationships with both current and potential residents, leading to increased lease renewals.
- Coordinated maintenance requests with appropriate personnel, ensuring timely completion of repairs and minimal disruption to tenants'' lives.
- Enhanced resident retention by organizing community events and fostering a positive living atmosphere for all tenants.
- Developed strong relationships with local businesses, enhancing community connections and increasing referrals.
- Communicated effectively with owners, residents, and on-site associates.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, ArizonaSkills
- Customer Relations
- Relationship Building
- Verbal and written communication
- Lifelong Learner
Additional Information
Volunteer- Emporia Christian School PTO; 2019-present
*PTO President 2022-2023
*Coordinated the Silent Auction at the annual Pancake Feed for 3 years running
*Approached over 80 local businesses for donations yearly
*Collaborated and received gifts from 50+ donors yearly
*Built strong relationships with businesses through continued communication throughout the year, including thank you notes after donations
*Increased silent auction donations by over $1,000 every year
Volunteer-The Storehouse, a local non-profit that gave new clothing to the community for free
*Member of the founding team
*Collaborated with a local church and served as a liaison between the church staff, volunteers, and the local community
*Planned fundraisers, collected donations, budgeted funds, and organized weekly schedules
*Embrace Church hosts a free clothing giveaway that is a direct offshoot of The Storehouse
Timeline
Sales Associate
Seals Studios
01.2022 - 09.2022
Teacher
Emporia Christian School
08.2019 - 05.2020
Owner
The Little Pink House (Airbnb Rentals)
06.2014 - Current
Onsite Apartment Manager
The Oaks at Broad River Landing
06.2008 - 04.2014
Bachelor of Science - Elementary Education
Grand Canyon University
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